Guest User
January 30, 2023
Last weekend we were in Almería and we stayed at the Torreluz apartments because they had a kitchen and my daughter has severe food allergies, which almost no hotel establishment takes into consideration so that she can enjoy a restaurant meal. Upon arrival at the apartment, the only utensils available were glasses, a pan with a lid and a serving spatula, there were no cutlery, plates or a basic kit to wash the pan. When booking on the day, I explained the medical circumstances of the girl and they told me that I did not have to pay for breakfast since I was not going to consume it. When we went down to the hotel for breakfast, I myself brought her bread, cookies, milk, fruit, cold cuts, etc. In order for her to 'participate in the breakfast buffet', we gave her a glass of juice and immediately a lady from the dining room came up to tell us that if the girl consumed we had to pay (she even asked what the circumstances were). Of course, I explained the situation to him, I showed him the tupperware and the fridge with his food and at the exit I offered to pay for his breakfast, but they told me that it was not necessary. I just want to appeal to the sensitivity of the people who serve the public in these very special situations, which are not fashion or whim, and especially when they affect children, who are quite unfortunate because the hospitality industry does not serve them. It had never happened to me before and my daughter is 9 years old. I have always explained to him that his illness cannot be a limitation to travel or enjoy leisure in company. In short, my assessment cannot be positive nor will I recommend this hotel.
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