Cloud Hotel
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1 night
1 room, 2 adults, 0 children
All properties in Almaty
Cloud Hotel
Homestay
Opened in 2024
Myrzagaliev Street 48, Almaty, Kazakhstan
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Amenities
Indoor swimming poolFree
Casino
Sauna
Parking
Priority airport pick-up
24-Hour Front Desk
Luggage StorageFree
Bar
All amenities
Property Description
Cloud Hotel is the perfect place to unwind after a day of travel or work.
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7.3/10
The boss lady is enthusiastic and the hotel is clean and tidy
All 28 reviews
Surroundings
Metro: Moskva
(5.5 km)
Metro: Sayran
(6.8 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies

4
Deluxe King Room
1 queen bed
Has window
Free Wi-Fi
Air conditioning
Private bathroom
Shower
Electric fan
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5
Double Room
2 small double beds
20m² | Floor: 3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Shower
Electric fan
Toothbrushes
Check Availability

4
Deluxe Twin Room
2 small double beds
Has window
Free Wi-Fi
Air conditioning
Private bathroom
Shower
Electric fan
Check Availability
Guest Reviews
7.3/10
28 reviews

- Cleanliness7.1
- Amenities7.6
- Location7.2
- Service7.2
Average for similar properties in Almaty

AndyWib
June 22, 2025
We got the room at 3rd floor with no elevator, so we can’t bring our 3 big lugage up. Breakfast is very bad, at entrance also don’t have ramp, we have to carry heavy lugage thru stair. We got room without bathroom room inside. So i didn’t recomend at all this hotel.

Rodriguez
June 7, 2025
Far from everywhere. They gave me a room a room with shared bathroom, not clear once you reserve and I asked for a room w/b, they asked almost $70 usd for that, a total rip off.

Guest User
April 27, 2025
It is a villa hotel opened by Chinese people. The proprietress is not only beautiful but also very outstanding. The hotel environment is very clean and high-end. It feels very good to live here. The environment is high-end and there is a feeling of warmth, comfort and class. It feels like seeing the snow-capped mountains in the quiet morning. The hotel service is very considerate. The beautiful proprietress contacted and communicated in advance and gave a lot of advice and help. The service is thoughtful and she also arranged airport pick-up for Chinese people. Although the location is not in the center of the city, it is not far from anywhere, especially to the Miga Shopping Mall and President Park. Because I came out alone, the proprietress helped to arrange it with a passport, and gave a lot of overseas entrepreneurship and investment advice. Many services are provided free of charge. I felt really good after staying for four days. I also ate authentic Northwest food. The breakfast was also very rich. It is a place worth staying for Chinese people.
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Haoyuzhixing
April 6, 2025
It is located in the south of Almaty, far from the city center. The room layout is that of a homestay, there is no plaque, and the bedding is very simple.
The lady boss seems very welcoming and polite, but she is really only interested in profit, probably because of the current financial situation. I really want to help my guests, but all kinds of help come at a price. We and the previous group of guests left a few days early.
I hope the landlady can quickly grasp the essence of business. The reputation of the service industry is above all else.
The price of a deluxe single room is 700+, which is enough for a four-star hotel.
Original TextTranslation provided by Google

Guest User
March 27, 2025
The room is very clean and upscale. The lady boss is very pretty and warm-hearted, providing a lot of help. I was lucky enough to be invited to a dinner party with hotel guests. It was so awesome to be able to eat such food abroad. It is worth recommending to Chinese people. The whole hotel is very comfortable. Because I often travel on business, I booked it for a try. The sauna and swimming pool amazed me. It is a very suitable place for talking and chatting. There are a lot of entertainment and independent spaces. The most important thing is that the boss lady allows me and my customers to drink tea freely. The eight-treasure tea is good. I don’t have to run out to find a place to meet people to talk. It is very cost-effective and very convenient for dining.
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Guest User
March 12, 2025
I have been to Almaty no less than ten times. This is the most high-end and comfortable Chinese hotel I have ever stayed in. It is really a five-star hotel. Especially the sauna room feels so good. It is a place for chatting and drinking tea with a very high cost performance. I invited friends and local business partners to discuss business. The whole level is very high-end and there is no need to look for a place outside. It is convenient. The proprietress is also very nice and the service is beyond reproach. She is a very powerful overseas entrepreneurial boss. It provides one-stop service for food, drink and accommodation. I am very lucky to eat the delicious Hui food made by the proprietress, a Hui girl.
Original TextTranslation provided by Google

Guest User
March 7, 2025
It is opened by Chinese people, and we are one of them. Communication is very convenient, the business capabilities are very strong, the service is thoughtful, and they also introduce the company's business to Chinese people for free and connect them with resources. It is really thoughtful. I hope my family members in the motherland will support me.
Original TextTranslation provided by Google

Guest User
June 2, 2025
The environment is clean and comfortable, the folk house is newly renovated, the service is very good, the boss is friendly, the food is delicious, especially the breakfast 🍳 is delicious, and you can barbecue in the backyard.
Original TextTranslation provided by Google

Guest User
June 1, 2025
It is a high-end villa hotel with a special feature, and it also has a unique B&B feel. It is very clean and comfortable. First of all, it is located near the Presidential Park in Almaty. When we went to Miga Mall, the proprietress also kindly helped us call a taxi and give directions. Almaty is quite congested, and it feels very convenient to go to various urban areas these days. It feels good to live in such a villa hotel. It is the first time I have lived in a big villa. Secondly, there are not many rooms, and it feels very quiet. Because it is the rich area of Almaty, the environment is nothing to say. It feels so good to stand in the small courtyard in the morning. It is really good to have a place to communicate when you go out again. I met a very powerful proprietress. She gave us a lot of advice and really very considerate service for us. The chef made Chinese Xinjiang dishes very delicious, which is more affordable than our restaurants outside. Recommended places for Chinese people to stay and feel the unique atmosphere of the villa hotel under the snowy mountains.
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Services & Amenities
Most Popular Amenities
Indoor swimming pool
Free
Casino
Sauna
Parking
Priority airport pick-up
Additional charge
24-Hour Front Desk
Luggage Storage
Free
Bar
Tea Room
Chess/Cards Room
Free
Restaurant
KTV
Free
Priority airport drop-off
Additional charge
Taxi booking service
Car Rental
Station Pick-Up Service
Free
Currency Exchange
Meeting Room
Additional charge
Business Center
Secretarial Services
Multi-Function Room
Wi-Fi in Public Areas
Free
Guest Laundry

Indoor swimming pool

Bar

Restaurant

Meeting Room

Multi-Function Room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in Public Areas
Free
Indoor swimming pool
Heated pool
Towels
Pool lounge
Adults only
Opening times
Parking
Parking
Transportation
Taxi booking service
Car Rental
Priority airport pick-up
Additional charge
Priority airport drop-off
Additional charge
Station Pick-Up Service
Free
Front Desk Services
24-Hour Front Desk
Lockers Available
Electronic Identification Registration
Express Check-In and Check-Out
Front Desk Safe
Luggage Storage
Free
Currency Exchange
Tour/Ticket Service
Languages Spoken
Chinese (Mandarin)
Food & Drink
Snack Bar
Bar
Halal meals provided
Room Service
Health & Wellness
Sauna
Public Bath
Free
Activities
KTV
Free
Chess/Cards Room
Free
Tea Room
Casino
Public Areas
Shopping Mall
Executive Floor
Non-Smoking Floor
Water Purifier
Central Ventilation System
Barbecue
Free
Picnic Area
No Smoking in Public Areas
Outdoor Furniture
Smoking Area
Garden
Cleaning Services
Clothes Steamer
Laundry Detergent
Guest Laundry
Ironing Service
Additional charge
Laundry Service (On-Site)
Free
Business Services
Multi-Function Room
Secretarial Services
Audio Visual Equipment
Coworking Spaces
Meeting Room
Additional charge
Business Center
Fax/Copying Service
Free
Wedding Service
Accessibility
Handrails in Hallways
Handrails in Stairways
Pool Ramp Available
Safety & Security
CCTV In Public Areas
First-Aid Kit
Fire Alarm
Access Control System
Fire Extinguisher
Security Personnel
Security Alarm
Smoke Detector
Property Policies
Check-in and Check-out Times
Check-in: After 10:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
For all room types, cots and extra beds cannot be added.
Breakfast
Breakfast is available at the hotel. Please contact the hotel for details.
Age | Fee |
---|---|
Adult | Contact property |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of 15,000.00 KZT (approx. NZD 46.82) is charged.
Pets
Pets are not allowed
Service Animals
Service animals are not allowed
Age Requirements
The main guest checking in must be at least 12 years old
Paying at the Hotel
- Cash
Property Description
- Opened: 2024
- Number of Rooms: 10
Cloud Hotel is the perfect place to unwind after a day of travel or work.
This property has a pool, including a heated pool. To recharge your batteries or simply relax, visit the property's sauna.
You'll find a restaurant at the property with a variety of dining options available. During your stay, treat yourself to room service with food from the in-house restaurant. This property is home to an in-house bar.
At this homestay, you'll also find facilities including a bbq, garden, and tea room. Service from the front desk is available 24 hours. This property also offers currency exchange, free luggage storage and free laundry service (on-site).
Guests arriving by car can use the property's parking lot.
This property has a pool, including a heated pool. To recharge your batteries or simply relax, visit the property's sauna.
You'll find a restaurant at the property with a variety of dining options available. During your stay, treat yourself to room service with food from the in-house restaurant. This property is home to an in-house bar.
At this homestay, you'll also find facilities including a bbq, garden, and tea room. Service from the front desk is available 24 hours. This property also offers currency exchange, free luggage storage and free laundry service (on-site).
Guests arriving by car can use the property's parking lot.
Frequently Asked Questions
What are the check-in and check-out times at Cloud Hotel?
The check-in time at Cloud Hotel is 10:00 and the check-out time is 12:00.What are the check-in and check-out times at Cloud Hotel?
Does Cloud Hotel have a swimming pool?
Yes, Cloud Hotel has a pool.Does Cloud Hotel have a swimming pool?
Are pets allowed at Cloud Hotel?
Unfortunately, pets are not allowed at Cloud Hotel.Are pets allowed at Cloud Hotel?
How much does it cost to stay at Cloud Hotel?
Prices at Cloud Hotel are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.How much does it cost to stay at Cloud Hotel?
Which airport is closest to Cloud Hotel?
Almaty International Airport is the closest airport to Cloud Hotel, and it is about 35 mins from hotel by car (28.0 km).Which airport is closest to Cloud Hotel?
What is the cancellation policy for Cloud Hotel?
The cancellation policy for Cloud Hotel varies depending on the type of room and booking conditions.What is the cancellation policy for Cloud Hotel?
About This Property
Nearest Airport | Almaty Intl. Airport |
---|---|
Distance to Airport | 28.05KM |
Nearest Train Station | Alma Ata 2 |
Distance to Train Station | 15.51KM |
Nearest Metro Station | Moskva |
Distance to Metro Station | 5.49KM |
Average Price From | NZD125 |
Hotel Star Rating | 4 |