Best Business Hotels in Almaty

The location, environment, and lobby are all very beautiful. The only and biggest drawback is the bed The bed was too old. It sank completely and was tilted to one side. It was very uncomfortable to sleep on. I asked the hotel to change rooms for the second night, and the front desk said that every room is the same🤷🏼♀️

Kazakhstan Hotel located in a very strategic place where you can get plenty of food, restaurant and supermarkets. Overall experience is good and the room service need to improve. No complementary coffee and tea bags for the 1st 2 days and only requested then only they provide. Daily breakfast is excellent with local dishes, variety of fruits and desserts.

On a holiday in Kazakhstan for 15 days, my wife and I stayed at this hotel on 3 different occasions and have returned with mixed reactions - 1) 2 Nights on the first leg of our trip - Though the hotel and room looked a little rundown requiring refurbishment, it was a comfortable stay and service though, very stiff and formal, was acceptable. Breakfast - Very good; Communication - Poor due to most staff members being unable to communicate in English. 2) 1 Night on the second leg - Room very good. Service - Stiff but again acceptable. Breakfast again very good and communication poor. BUT the worst part was that the integrity of house keeping and reception staff was suspicious. While checking out after our first stay, my wife had left behind a set of clothes in the wardrobe. This came to realization, after reaching our next destination and I immediately called up the hotel and informed them. The lady assured that she would check and ring back, which she never did. When we checked-in around 5 days later, I was told that house-keeping had reported that nothing was left behind. My wife was firm and we asked to speak to a senior manager or the GM. It was then that we were asked to please wait for a recheck once again. One hour later, I received a call in my room, requesting me to collect the dress from the reception, without the courtesy of having it sent up to our room. 3) 1 Night on the last leg, before taking our flight back home. Room - Small and in very poor condition with walls having peeling wall paper and stains, Shower room, very small restricting mobility for me at 184cms height. I requested if the room could be changed but was answered with a curt - SORRY. OVERALL - This hotel definitely needs to upgrade it's service which is the FIRST ESSENTIAL in the hospitality business. A mechanical smile and words of welcome are not enough to convince a traveller to come back. If my bookings were not pre-confirmed, I would certainly not re-visit after our experience on the second time.

The room was not cleaned; no drinking water was provided (drinking water for the next day). I have stayed in this hotel many times, and this time it feels much worse than before.

Oh my God from where I start! This hotel deserves to be # 1 in Almaty. The moment we checked in it was pure luxury all through our stay. We booked two superior rooms and the rooms on the Privilege floor (11th floor) were just perfect for our 4 night stay...every small detail was taken care of by a fabulous team, jacuzzi on the same floor was so relaxing, the service was exceptional, breakfast spread had so many choices (their pâtissière dishes have to be given a special mention). What stands out is the location of the hotel, so close to Promenade and popular sights. Finding a Yandex will never be a problem, no matter what time of the day it is. Would love to stay again at Mercure Almaty City Center!!

We have booked 2 rooms for 3 Nights at the Hotel. The hotel is centrally located and very well maintained. Rooms are big and well designed. The USP of the Hotel is its swimming pool and Jacuzzi pool in the basement. They also offer SPA and its quite well maintained with courteous staff. Biggest flipside is the lack of veg/vegan options at the breakfast. Even a basic item like boiled eggs get over and not refilled. Housekeeping is another department where the Hotel needs to buck up. Overall a very good stay.

This is not a bad hotel but not quite as luxurious or high end as one might expect from the pricetag. Checkin was handled well and I get a modest upgrade for Hilton status. The best thing about the room was the view of the snowcapped mountains from two sides. Bed was comfy and towels were thick and plush. The bathroom was not great; a stand-in tub with a half door that doesn't keep the water from leaking out, and a ridiculously places handheld shower that either you had to hold or crouch down (unless you are under 5 feet tall) to use. Just unacceptable for a four star international hotel. Also the shower gel didn't work and the shampoo container was not even attached to the wall. Other things in the room didn't work quite right. Breakfast was a reasonably good buffet. The location is slightly out of the way but an easy and cheap Yandex ride or walk of 20-30 minutes to the more central sights. Overall not a bad choice (especially if you want to earn or burn Hilton points) but not sure it is worth the rates.

Our stay at Ritz-Carlton Almaty was exceptional, in fact our fav part of the city as tourists. The best part was the warm service from the staff, in particular thanks to Yekaterina (Kate), Malika, and concierge lady. Kate was welcoming and informative upon check in. Guest service staff Malika gave us attentive care throughout our stay and accommodated our preferences, which truly enhanced our experience in the country. Concierge lady gave us comprehensive advice on where to visit. The view from both our room and the Sky Lounge was unparalleled. Snow-capped mountains framed the landscape, offering a mesmerizing backdrop that undoubtedly ranks among the best in Almaty. Will definitely come back here if we’re back in the city.

Central hotel in Almaty, everywhere else was quite expensive so I chose Renion Park hotel. It was similar to the photos but sadly the room was way too hot for me, thankfully I could open the window! Other guests kept me awake from running up and down the corridor all night and one even tried to get in my room I think, not realising it wasn’t theirs! The room itself is adequate and has most things you need but lacks finesse and is a bit rough around the edges. For example the sink had no plus, some of the skirting boards were falling off and light fixtures had gaps where you could see behind. However the location was good and you can walk to most things, the view of the mountains was beautiful. Be aware that most international credit cards don’t work very well in Kazakhstan so book via an international platform so they can charge you properly!

Had an excellent stay at Best Western in my recent solo trip. -Excellent Staff especially Aruzhan who was very helpful, dedicated and patient. She helped in resolving a payment issue. -Great location, next to Expo, some local cafes. -Breakfast was nice with many options including customized omlette. Would love to stay here in my next trip.