Sensen1
August 25, 2023
I booked this hotel because I need fly to Spain from Beauvais. I arrived here at 10pm and I was very tired. At that time, there was only one security guard in charge of check-in in the store, and an appointment number was required to check in on the machine. After I provided it, he said that there is a problem with the number and then checked on their system, telling them that they did not receive my online payment because of a problem with my credit card. It didn't help that I showed him my payment history, I contacted Trip's customer service and couldn't solve it in time, so I made a new payment because we were too tired and needed to rest. The store staff's English is not very good so it is very difficult to communicate, and I need to go to the airport to catch my flight the next day so I don't have time to argue. I am really disappointed that this matter is still not resolved.