Itsy Hotels Royal Galaxy

Below are some of the critical issues I faced during my stay: Leaking AC and Damp Room: The air conditioner was leaking, leaving the room damp, smelly, and completely unhygienic. Broken Bathroom Fixtures: The bathroom pipes and walls were in a state of disrepair, adding to the overall neglect. Filthy Bedding: The bed linens smelled foul—comparable to rotten eggs—and were as dirty and discolored as unwashed railway linens. Unhygienic Kitchen Area: The in-house kitchen lacked even the most basic hygiene standards, making it unsuitable for food preparation or service. Unprofessional Staff: The staff appeared poorly trained and unprofessional, unable to handle basic guest interactions or maintain service quality. No Wi-Fi or Mobile Network: There was absolutely no Wi-Fi available, and even mobile network coverage was practically non-existent. This left us completely disconnected and isolated throughout the stay, making it extremely difficult to communicate or manage any urgent work. Non-Functional Television: The television in the room was not operational due to an expired subscription. Despite multiple follow-ups with the staff, there was no resolution provided during the entire duration of the stay. Lift Out of Service Without Prior Notice: The elevator was out of order, and the staff failed to inform us beforehand. To make matters worse, I was assigned a room on the 4th floor, and had to repeatedly climb up and down for any basic service request—this was extremely exhausting and inconsiderate.

Under staffed , No water Bottle when we checking in. No kettle and Milk and coffee and tea powder. No room service. Water bottles were also charged. Complimentary Breakfast is allowed to only one person when Two people are checked in. Avoid restaurant Exorbitant costs. Room was surprisingly neat. Mosquitos were also part of the fixtures (complimentary) Best to go elsewhere.

Royal Galaxy exceeded my expectations. The room was luxurious, the service top-notch, and the hotel's proximity to local attractions made it the perfect choice for our trip." "I can't say enough about the exceptional service at Royal Galaxy

I had a fantastic experience at Royal Galaxy Prayagraj! The room was clean, comfortable, and had everything I needed for a pleasant stay. The staff went above and beyond to ensure that I had a great time. They were friendly, accommodating, and always ready to assist with any requests. Highly recommended

I had a wonderful experience at Royal Galaxy Prayagraj, thanks to their impeccable room and staff service. The room was comfortable and had a pleasant atmosphere. The staff members were attentive, helpful, and made sure that all my needs were met. Their friendly nature added a personal touch to my stay.

GREAT PLACE AND THE OWNER IS VERY HELPFUL EVERY THING IS GOOD THE ROOM THE STAFF IF U R IN VARANASI THIS IS ONE OF THE BEST PLACE TO STAY 🙂🙂 THE BHU UNIVERSITY AND THE TEMPLES ARE VERY CLOSE FROM THIS HOTEL