Guest User
January 31, 2023
Stay away from it, unacceptable behavior of Utopia Guest House and Booking. We are traveling as four adults on a tour of Portugal by car. I had booked two nights (Aug. 19-21) for this facility through Booking and received confirmation of acceptance on July 10. On August 17 (two days before arrival and in the middle of high season) I receive a communication from Utopia telling me that my reservation is canceled due to overbooking.... No other explanation, no alternative solution, simply canceled reservation and make do. Booking, equally unacceptable, writes to me proposing an alternative at a slightly higher cost at a property about 20 miles from the one originally booked. Once I attempt to book, it no longer has availability of the accommodation. The second booking proposal is at an even more distant facility, completely different from my original booking and with bunk beds (for 4 adults). "Booking", however, is generous (as well as imaginative) and "after writing to me that I did not accept their proposals...." (which ones?) offers to assess a refund of 25 euros at the source of the exhibition of receipts for expenses incurred (which it reserves the right to assess). If you are not professional, it is better to devote yourself to something else.