Guest User
July 10, 2023
I made payment for all charges through the trip.com app. However, when I arrived, I was informed that I had to pay additional taxes, which was around 500 dinars per day. I did not understand the reason for these fees. Also, once inside the hotel, I felt uncomfortable because the behavior of the employees gave the impression that they were waiting for an opportunity to commit theft. Also, when I arrived I was told that the pool access fee was not included and had to be paid separately. On the last day, while I was sleeping, a person (the maid) opened my room door at 9am and came in while I was in my underwear. I told him that I would leave the room at eleven o'clock. An hour later, another person came and opened the door again. The hotel did not meet my expectations. Improvements are needed on their part.
Original TextTranslation provided by Google