Guest User
July 23, 2025
We were expecting a relaxing 4-star getaway, but what we got was more like a rundown 1-star disaster. This place is falsely advertised across the board. • Check-in wasn’t allowed until after 5 PM, and this was never mentioned on the website or booking confirmation. • The resort is in the middle of nowhere, which could be fine if it had any of the facilities it claims to — but it doesn’t. • No shops onsite despite being listed on the website. • The baby room was filthy, and the kettle provided for boiling water was unusable due to grime and rust. • No Wi-Fi and no mobile reception throughout the property, even though “free Wi-Fi” is one of their main advertised features. • No beach towels available — they had apparently “run out.” • The cot mattress didn’t fit properly, and our baby slipped underneath and almost suffocated — absolutely terrifying. • The wellness/spa centre has been shut down for over a year, but it’s still promoted as if it’s operating. • The shower head was broken and wouldn’t stay in place, making even basic hygiene difficult. • Dry cleaning is only offered on Mondays with a two-day turnaround — useless for most travellers. • The kids’ pool is dangerous — broken tiles everywhere. Our child got cuts on their feet (we have photos). • The tennis courts are unusable and appear abandoned. There is nothing left at this resort worth recommending. It’s outdated, falsely advertised, and clearly neglected by management. Most importantly, it is unsafe for families with children. This was meant to be a relaxing family trip — instead, it was stressful, disappointing, and at times genuinely dangerous. Avoid at all costs.