Guest User
May 12, 2023
Peace be upon you. Unfortunately, the hotel depends on its location and competes by location only. The hotel needs comprehensive maintenance in terms of bathrooms, but the worst is the level of cleanliness. The bed sheet in the room at the time of check-in was dirty and contained stains and had pictures. The bathroom shower curtain is inhuman, not suitable, and also very dirty, and I have pictures. Not to mention the way A. was treated. Majed, who I believe is the front desk manager, I don't know who told him that the receptionist should condescend to the guests and mistreat them or make fun of them, especially when there are problems like the ones mentioned above. He does not want to hear or acknowledge the existence of the problem, which indicates a lack of willingness to solve it. The location is not enough, especially if you compare the location with this amount of filth in the rooms. I hope the officials read this comment and work on reform, because it is painful to leave a facility like this in light of gross negligence.
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