The Alexandrian Old Town Alexandria, Autograph Collection

I am glad I didn’t pay full price ($350/night) for this. Great location and everything looks nice from the outside and the lobby. The room is decent from the looks but once you stay in there, you will realized nothing is working properly. The AC/Heater was not working, the control for the AC/Heater doesn’t work so the AC was blasting cold air all night on NYE!!! So we were both freezing and it was 2am! The TV only have 5 channels and 2 are the same as the other 2, so in reality only 3 channels. The TV quality is also very outdated. Feel like we were watching TV from the 80s/90s when it was the actual 2024 NYE concerts. And on the 5th channel, it is just showing how DirectTV subscription is expired, like what? The Wifi in the room is not free unless you are a Bonvoy member. There was less than a quarter roll of toilet paper on the Tp dispenser and they also didn’t provide a second roll. The body wash pump was empty and the shampoo ran out. The bottom side of the toilet seat looks very filthy as if they haven’t clean that part of the toilet seat in a while. The floor of the bathroom was also very dirty. We usually check if we can ask for a late check-out the night before, but we called the front desk with no answers. When they finally answered, they said we have to call back at 7am to let us know. Ehh Hello? The whole point of getting a late check out is so we can sleep in? So I had to set an alarm to call back at 7am to get a 1pm check out. It was a bit annoying. This was a big disappointment for me because this was supposed to be a nice hotel from Marriott as the Autograph Collection. Especially for $350 a night in the middle of Old Town Alexandria, I had expected better quality. Not to mention the chaos during check-in. Seems like there were only 4 workers there for HUNDReDs of customer. People were angry about being stuck in the parking garage and no one can help them and they gave a lady a room that currently already have someone checked-in. Apparently the lady opened the door when the guy was showering in the room. What a chaos!

The property was located in a wonderful location on King St. in Old Town. There are wonderful shops and restaurants within close proximity, and the hotel is only 3 blocks from the river front. There were a few little maintenance issues, which the staff was willing to care for. The garage was very tight. The front-desk and bell staff were very friendly, helpful, and service-oriented.

PROS…location. CONS…I went to turn in for the evening and the bedsheet had something that was either dried blood/feces/chocolate. Took that off and the thin comforter had a yellow stain. Went to call the front desk…phone didn’t work. No dial tone or anything and it was plugged in. Walked down to the desk near 10pm and the employee seemed annoyed but asked if I wanted someone to come clean it…a man came and took everything off and gave us three sheets. No blanket. Window blinds broken. Some sort of crumbs on the chair. Slow sink. Everything was just pretty bad. Rugs and tables in the lobby are dirty. Experience was not great.

This hotel is super comfortable and right in the heart of Alexandria- you can park your car and walk to anywhere you want.

Great hotel, gym is really bad and my room was on the king street side. I was up until 3:00am one night because of the outside noise. People screaming, dogs barking and even a car alarm going off. Had to purchase earplugs in order to sleep.

Great experience Are stay was wonderful. The only issue is the kitchen as the food and service is absolutely and literally uneatable and just horrible.