The Mirage Resort Alexandra Headland

The property features well-maintained facilities such as pools, tennis courts, and a spa. Its central location provides easy access to dining and shopping, while the attentive staff ensures a memorable experience.

Holiday with everything & more. We checked in straight away even though we were super early. Apartment was spotless with everything we could have needed for our 10 night stay. The pool & facilities were incredible & proximity to beach was fabulous. On-site staff the best!

Don’t stay here. It’s a moneymaking machine for the owners. This was a huge disappointment and we looked for another place to stay after seeing the apartment, but everything was booked. We ended up staying - and survived, but feel ripped off. The price and quality doesn’t match. The apartment was outdated, which isn’t a problem for us. But the apartment was disgusting! I ended up spending my holiday cleaning and the staff didn’t care. No “I’m sorry”, “what can we do” etc. Washer We are traveling for 2 months and I had to use the washer. I had to clean it first and bought several products to do so. It hadn’t been cleaned for a long time. They should buy a new machine, as I’m sure it’s still not clean. Vacuum The same with the vacuum. There was so much dirt and dust on the filter, which clearly showed it doesn’t get changed or cleaned. I had to clean the vacuum to be able to use it to clean the apartment. Curtains This is just not okay. They are filthy. And should have been changed several years ago. I had to vacuum them just to be able to sleep in the rooms. Dust Don’t stay here if you have asthma or dust allergies. There’s dust everywhere. I don’t even want to think about all the dirt in the carpet. I have removed a lot of dust and it made the air better, but had to live with the carpet. Kitchen Kitchen equipment is useless for cooking. We bought a frying pan etc. to be able to cook. Kitchen cabinets are falling apart. Potato chips (crisps) in the cabinets from other guests. Clearly wasn’t cleaned before we arrived. I was told by the staff that “it was cleaned 4 weeks ago”. Couch Don’t look in the couch. Just don’t. It’s really disgusting and hasn’t been cleaned for years. Stuff under beds and couch We found hair accessories, colors, ball pens, old tissues etc. Go have a look if you dare. Pool Really rough surface - probably to make sure it’s not slippery. Fine for a short stay, but it cut up several feet in our family during the stay. The area looks clean on the surface, but it could be better. Needs equipment to remove leaves etc. And really, I don’t trust the cleaning quality after seeing the apartment. Pool was heated, which was great. Pool rules are not enforced. During our stay guests had several pool parties with loudspeakers playing techno, hard metal etc. for everyone to enjoy - and drinks in the pool - taking up a lot of space in the area where kids can swim. Parking There’s a parking garage, it was fine. Although narrow spaces. Elevator There’s an elevator to the apartment. One day it was out of order. There was an “out of order”-sign on the ground floor, but no signs on the higher floors, which meant we were waiting for it until deciding to take the stairs (fire escape). A bit annoying, but fortunately the elevator was fixed quickly. All in all the area outside of the apartment is maintained to some degree, and is a lot better than the apartment itself. The apartment should have been priced a lot lower since