Guest User
September 21, 2024
I stayed here over a month ago and gave them ample time to respond to my complaints via email but have heard nothing back. Therefore I will give my review from what my experience was. The hotel is beautiful from the outside as well as the reception. Staff seemed helpful but did proceed to say my room number out loud which is a big no, especially as I was a solo female traveller. I should have known to request a different room due to this but felt uncomfortable as there was other people around. It wasn’t a one off occurrence as the other staff member said it to the family next to me. The lifts are ridiculous, pressing up on one lift and turns out there is a second lift behind you that turns up but gives you no indication there’s a second one. You then have to be ridiculously fast to get into the lift as even if you try to hold the lift, it will try to shut quickly. The rooms use old fashioned keys and when you enter, there’s no way to see if the door is visibly locked behind you (I found the next day it locks automatically but I had no idea until then). Unfortunately the worst thing about this room wasn’t just the cracks/ hole in the bathroom, it was the fact there was a cockroach that came out at around 10pm that night. The bed itself wasn’t very comfortable but as there isn’t a 24 hour reception, I wasn’t able to ask for a change of room I emailed them the next day but it’s been over a month without any semblance of reply. DO NOT STAY HERE