Sheraton Hotels in Albuquerque

I recently moved to Denver from Albuquerque and still have a New Mexico Driver’s License. Upon check in I was asked for my ID and credit card. I was extremely disappointed that, instead of being thanked for being a Diamond member and receiving my two waters as usual, I was told that I couldn’t stay there because I’m a local. The staff suggested I stay at another hotel instead. I had to produce my lease agreement to prove that I live in Denver before I was allowed to check into my room for work. This “no locals” policy isn’t listed anywhere on their website, and this has been documented in my current case. I spoke with the supervisor that checked me in, and said she was the manager on duty, who assured me that Assistant General Manager JJ would give me a call. Unfortunately, I never received a call. When I tried to call him twice, I asked for the manager and he responded that he was the manager. I asked, “Hi, is this the manager JJ?” and he replied, “I’m the manager and I’m not going to give my name out for security purposes,” then he said he couldn’t hear me and started to get belligerent. I called back, he answered the phone, said hello, then screamed that he was on the phone to someone else and put me on hold. Since I cannot have my phone at my work site, I left it in the car and didn’t receive a call back during my stay. I will absolutely not be staying at this property again and will be informing all of my coworkers that the Homewood Suites up the road is much friendlier, overall more hospitable. I also hope the supervisor and the Assistant Manager both receive hospitality training. Some other issues about the property: I asked the front desk about police activity at the hotel and received a vague response, and then they brushed it off because hotel security had arrived, this made me feel unsafe. Last time I stayed at the property an individual had broken into and locked himself in the pool restroom until three security guards knocked down the door. The hotel is under construction and at one point me and other guests were made to walk under an active motorized scaffolding. There was garbage and construction materials littering the fire escape. These are very much safety concerns. Another complaint about the construction is that 75% of the parking lot is taken up by shipping containers, cranes or construction materials. There isn’t any instruction or indication on where to park.

The hotel is large and the rooms are large. The facilities are also complete. Our room is also relatively spacious. The hotel is not very convenient, there is no elevator, the residents on the second floor need to carry their own luggage. The breakfast was great and the dining environment was good. Although it was always provided by the old beauty, it tasted good and there were many types.

Both my wife and I got massages from Kyle today, and we both raved about how great it was for 10 minutes when we saw each other after comparing notes. He was communicative and wanted to know what we were after up front, and absolutely delivered a wonderful and customized experience. I don’t get a ton of massages, but this was as good as I’ve gotten anywhere, from Hawaii to Texas, and the work he does with warm towels made it my favorite I’ve gotten period. When you book an appointment the desk asks if you’re comfortable with a male provider up front, and if it’s Kyle you should absolutely say yes. He’ll treat you wonderfully, considerately, and he’s outstanding at his craft.

The grounds and ****** were very nice. However, the music in the ****** was just a bit too loud. Heard someone else complain about that too. The hotel room was quiet, spotless, and absolutely beautiful. Nice touches all around.

Got in at 3 am asked for a late check out but was told that they don't do that.but our overall stay was quite and had alright time getting a little bit of rest

One of the reviews prior to my booking described it as quaint. Yes, A little bit of that. All of the staff I encountered (6) were extremely polite and willing to please. A turn off for me was that the facility needs a lot of attention to maintenance. Also the location was not easily found for someone visiting from out of town.

We booked a King suite for 2 adults and 1 child and were put in the “Tower” area Rm#391 of the Hotel. The parking lot for this area sits behind a vacant commercial building that has some sketchy looking people hanging around, Drugs? ************? Homeless? were our first thoughts, the chain link fence that divides the properties is leaning over in spots giving the appearance that it has been climbed over several times and there appeared to be several vagrants in the area on the streets. We booked here for the use of the hottub which was not working and was told that the jets quit working the night before, which I have my doubts as this property is in desperate need of attention from the maintenance department. The outdoor lock of the tower building that you need your key card to enter is damaged and loosly hanging on the wall and the key card would not open it. Upon not being able to enter and reporting to the front desk they were already aware and said that it can be very temperamental. So we had to enter through the lobby and walk through “the maze” to get to our room. The walls throughout the property have several areas that need attention to cover the damaged paint that lend to the appearance of an old, tired, run down hotel. The sheets on the bed appeared clean. But the room itself needs attention. The bathroom ceiling was badly water damaged with pieces hanging down that was covered up with paint and deep scratches on the wall above the toilet. The corners of the floor in the bathroom need attention as they are collecting dirt and debris. The carpet in the bedroom is very old, loose and rippled creating a tripping hazard. The window sheers had two large vertical tears and several burn holes. The wall paper is separating in several areas and peeling away from the wall most notably in the upper corner of the bedroom. There were no visible outlets or charging stations near the bed. While searching for an outlet for my husband’s bi-pap machine we accidentally pulled the the very heavy oversized headboard off the wall thinking it would move with the bed. The headboard was only attached with two small screws that were easily pulled out of the wall. We immediately called the front desk to alert them of the accident. (Apparantly we’re not getting back the $100 deposit) The kitchenette area of the suite has very worn out cabinets, the vinyl flooring sounded and felt sticky when walking on it. There was a table in the suite but no chairs to sit at. There was no bedding or pillows in the closet for the sofa bed (we fell asleep and our 17yo daughter didn’t realize she could open the sofa bed even though she was told; but a pillow and bedding in the closet would have helped. Overall very dissapointed with the 1 night accomodations at the “Resort” rate of $463 +$100 deposit. This property appears to be an old Holiday Inn Suites that had some new paint slapped on it and they called it good. Would not recommend this property and will NEVER stay here a

The facility was clean, my family enjoyed the stay. The only down fall is you do have to pay extra to eat breakfast there and to use there wifi.