Best Hotels near Scenic Overlook, Albuquerque

The hotel and ****** staff are very nice and kind too all its patrons. Ms. Theresa Juancho was very nice and friendly. She is a great front desk associate specialist that works at Isleta Hotel. She makes you feel like a family friend rather than just a hotel guest. She is very accommodating, courteous and kind to all guests at the hotel. She always goes above and beyond anyone's customer service expectations. She always gives a very high level of exceptional customer service at all times. You will enjoy your stay here at this hotel. Sheena was very nice and friendly, as well. She was accommodating and kind, as well. She gave a very high level of exceptional customer service, as well. Diedra at front desk was very nice and friendly. She helped me with an issue and gave a very high level of exceptional customer service, as well. She went above and beyond my expectations, as well. Christopher was very nice and friendly, as well. He went above and beyond my customer service expectations. Richard is very nice and friendly from valet. He is very careful with your luggage and accommodating at all levels of service. He always goes above and beyond your customer service expectations. He always gives a very high level of exceptional customer service at all times. He is very honest and trustworthy, as well. Joey at valet was very nice and accommodating. He handles your luggage with care, as well. He is very nice and friendly. He goes above and beyond, as well. Victor the head of valet was very kind and courteous. He asked me if I had been treated well by his valet attendants. He was very thorough and efficient. He went above and beyond my customer service expectations, as well. Victor gave a very high level of exceptional customer service, as well. Jordan at the players club was very nice and accommodating. He assisted me with the free gift at the players club. He went above and beyond my customer service expectations, as well. He gave a very high level of exceptional customer service, as well. He was respectful and courteous. Dominic in security was very nice and friendly. He was accommodating and respectful, as well. He went above and beyond my customer service expectations, as well. He gave a very high level of exceptional customer service, as well. I really enjoyed my stay here at this hotel. Denise at the slots was very nice and friendly, as well. She called the janitor to clean a spill of coffee off my machine. She went above and beyond my customer service expectations. She gave a very high level of exceptional customer service, as well. Sheila at the players club was very bice and friendly. She was informative and accommodating. She went above and beyond my customer service expectations. It is a nice getaway from the hustle and bustle of downtown Albuquerque. The amenities are very nice, the construction of the hotel is very beautiful. You will enjoy your time and stay at this luxurious ****** and hotel. Thank you, to all the great employees th

I arrived at the Double Tree late in the afternoon after a long day of exploring. The check in process was pleasant and straightforward. I quickly noticed how clean and well maintained the property was which is always a good thing. I was given a room on one of the upper floors. When I entered my room I was met with a fresh smelling clean room. The bed was maid up well and the bathroom was also well kept. I thoroughly enjoyed the view from my window that overlooked the city. On a scale from 1 to 10, the bed was about a 6. It was a little on the firm side but otherwise still relatively comfortable. The hotel was situated downtown. There was a huge parking lot behind a gated arm at the property. Please expect to pay for parking as downtown parking can be scarce. I had to circle the lot a few times in order to find an empty space. Be advised they do have an overflow lot down the street. The hotel is right above the convention center so it stays pretty busy. There were also many places to eat nearby such as the 505 Central food hall which featured many different dining options. I’d recommend it if you’re with a group of people that have diverse food palettes. Overall I’d stay here again. I rate this property a 3 because it was just what I expected. There was nothing exceptional about it, but it wasn’t bad at all.

I live in Albuquerque and lead a pretty hectic life working for 3 different delivery services. Whenever I need a break, I check into the Red Roof for a few days. It is always clean, quiet and luxurious for an excellent rate. The entire staff is friendly and on point. ”Ask and you shall receive” could be their official motto! Great amenities and centrally located. Whether you're a local or just passing through, this is definitely the best stay in town

Worst hotel experience ever. The first thing I noticed upon entering was a strange chemical smell, not very pleasant. We checked in and went to our room. Our first room wasn’t clean and even though we paid extra for a mountain view it didn’t have one. We were moved to the fourth floor, still not much of a view of anything but the front door, and parking lot, don’t waste your money on the “mountain view “. Whatever. We went out and checked out our surroundings. When we came back the smell was even stronger and we could smell it throughout the hallways, thank God it didn’t stink in our room. The bed was awful. Neither of us slept very good. The shower was like a sand blaster, and there was no way to adjust the pressure. Everything about this room was awful. I booked through IHG and contacted them about canceling the rest of our stay at this hotel and was sent a copy of their cancellation policy, ugh. So we decide to try to make the best of it for the next two nights. We didn’t get much sleep the second night either. I went downstairs around 5 am to get coffee and got locked out of my room. The nice front desk guy couldn’t get me in either, I had to wait in the stinky hall for my husband to finish his shower and hear me knocking and let me back in. They said they’d fix it that morning, but that was the final straw. We checked out and went to a much better hotel for the remainder of our stay. The front desk person didn’t ask why we were leaving early, and nobody from Holiday Inn has said a word even after leaving a similar review on their app.

The grounds and ****** were very nice. However, the music in the ****** was just a bit too loud. Heard someone else complain about that too. The hotel room was quiet, spotless, and absolutely beautiful. Nice touches all around.

We booked a King suite for 2 adults and 1 child and were put in the “Tower” area Rm#391 of the Hotel. The parking lot for this area sits behind a vacant commercial building that has some sketchy looking people hanging around, Drugs? ************? Homeless? were our first thoughts, the chain link fence that divides the properties is leaning over in spots giving the appearance that it has been climbed over several times and there appeared to be several vagrants in the area on the streets. We booked here for the use of the hottub which was not working and was told that the jets quit working the night before, which I have my doubts as this property is in desperate need of attention from the maintenance department. The outdoor lock of the tower building that you need your key card to enter is damaged and loosly hanging on the wall and the key card would not open it. Upon not being able to enter and reporting to the front desk they were already aware and said that it can be very temperamental. So we had to enter through the lobby and walk through “the maze” to get to our room. The walls throughout the property have several areas that need attention to cover the damaged paint that lend to the appearance of an old, tired, run down hotel. The sheets on the bed appeared clean. But the room itself needs attention. The bathroom ceiling was badly water damaged with pieces hanging down that was covered up with paint and deep scratches on the wall above the toilet. The corners of the floor in the bathroom need attention as they are collecting dirt and debris. The carpet in the bedroom is very old, loose and rippled creating a tripping hazard. The window sheers had two large vertical tears and several burn holes. The wall paper is separating in several areas and peeling away from the wall most notably in the upper corner of the bedroom. There were no visible outlets or charging stations near the bed. While searching for an outlet for my husband’s bi-pap machine we accidentally pulled the the very heavy oversized headboard off the wall thinking it would move with the bed. The headboard was only attached with two small screws that were easily pulled out of the wall. We immediately called the front desk to alert them of the accident. (Apparantly we’re not getting back the $100 deposit) The kitchenette area of the suite has very worn out cabinets, the vinyl flooring sounded and felt sticky when walking on it. There was a table in the suite but no chairs to sit at. There was no bedding or pillows in the closet for the sofa bed (we fell asleep and our 17yo daughter didn’t realize she could open the sofa bed even though she was told; but a pillow and bedding in the closet would have helped. Overall very dissapointed with the 1 night accomodations at the “Resort” rate of $463 +$100 deposit. This property appears to be an old Holiday Inn Suites that had some new paint slapped on it and they called it good. Would not recommend this property and will NEVER stay here a

Not such a great location however all employees were very nice and went out of there way to make you happy.

We had not planned to stay at this hotel but after staying at another Heritage Hotel it was top on our list when we found that our return flight home was canceled. I booked online very early since the reservation center was not open at that hour in the morning. (5 am) I had remembered seeing the hotel previewed on the heritage channel during our stay at The Inn and Spa at Loretto earlier that week. Once we obtained our rental car and had some coffee we contacted the hotel and asked if we could drop off our luggage since there were a lot of alerts about car break ins at a lot of tourist locations. We were told that we could absolutely do that and to come right over. The valet attendant James took care of our luggage quickly and efficiently. We returned to the hotel around 2 pm to see if we would be able to check in early. Sarah at the desk was very kind and welcoming while briefly listening to our plight. She got us checked in early with swiftness and efficiency. The room was beautiful and extremely comfortable with every convenience we would need. Everyone was so kind, helpful, and welcoming even the hotel security Michelle who brushed the snow off our rental. Absolutely loved this hotel and can't wait to go back.