Best Hotels near New Mexico Rail Runner Express - Administration, Albuquerque

I arrived at the Double Tree late in the afternoon after a long day of exploring. The check in process was pleasant and straightforward. I quickly noticed how clean and well maintained the property was which is always a good thing. I was given a room on one of the upper floors. When I entered my room I was met with a fresh smelling clean room. The bed was maid up well and the bathroom was also well kept. I thoroughly enjoyed the view from my window that overlooked the city. On a scale from 1 to 10, the bed was about a 6. It was a little on the firm side but otherwise still relatively comfortable. The hotel was situated downtown. There was a huge parking lot behind a gated arm at the property. Please expect to pay for parking as downtown parking can be scarce. I had to circle the lot a few times in order to find an empty space. Be advised they do have an overflow lot down the street. The hotel is right above the convention center so it stays pretty busy. There were also many places to eat nearby such as the 505 Central food hall which featured many different dining options. I’d recommend it if you’re with a group of people that have diverse food palettes. Overall I’d stay here again. I rate this property a 3 because it was just what I expected. There was nothing exceptional about it, but it wasn’t bad at all.

We hoped to like this place, but were disappointed overall and would not return. There were some positives, including the location in a fairly quiet residential neighborhood near downtown, spacious rooms, off-street parking, free beer, a nice porch and a quirky esthetic. Unfortunately these were offset by multiple negatives, including the fact that we never encountered the supposedly friendly hosts (check in, check out, and everything else happened through automated text messages and email), the mattress was soft and saggy and the bed was covered with a winter-weight duvet in the hot summer, the bathroom contained the tiniest sink we had ever tried to use with a slow drain that made even hand washing difficult, and the floor was so creaky that anytime anyone in the entire house got up to walk to the bathroom during the night, the noise woke everyone in the house. In addition, the place was billed as a B&B, but there wasn't actually a breakfast. Instead, there was coffee (with only non-dairy whitener), Nature Valley granola bars, and over-ripe bananas. Fortunately there's a good coffee shop and an even better breakfast place (Lush Cafe) just a couple of blocks away. Also, be aware that from this place it is at least a 25 minute walk to Old Town. We enjoy walking so that was OK, but in the heat it felt pretty far, and it didn't feel safe to do at night. Overall, we were sorry we didn't like El Cuervo, but we really can't recommend it.

We booked a King suite for 2 adults and 1 child and were put in the “Tower” area Rm#391 of the Hotel. The parking lot for this area sits behind a vacant commercial building that has some sketchy looking people hanging around, Drugs? ************? Homeless? were our first thoughts, the chain link fence that divides the properties is leaning over in spots giving the appearance that it has been climbed over several times and there appeared to be several vagrants in the area on the streets. We booked here for the use of the hottub which was not working and was told that the jets quit working the night before, which I have my doubts as this property is in desperate need of attention from the maintenance department. The outdoor lock of the tower building that you need your key card to enter is damaged and loosly hanging on the wall and the key card would not open it. Upon not being able to enter and reporting to the front desk they were already aware and said that it can be very temperamental. So we had to enter through the lobby and walk through “the maze” to get to our room. The walls throughout the property have several areas that need attention to cover the damaged paint that lend to the appearance of an old, tired, run down hotel. The sheets on the bed appeared clean. But the room itself needs attention. The bathroom ceiling was badly water damaged with pieces hanging down that was covered up with paint and deep scratches on the wall above the toilet. The corners of the floor in the bathroom need attention as they are collecting dirt and debris. The carpet in the bedroom is very old, loose and rippled creating a tripping hazard. The window sheers had two large vertical tears and several burn holes. The wall paper is separating in several areas and peeling away from the wall most notably in the upper corner of the bedroom. There were no visible outlets or charging stations near the bed. While searching for an outlet for my husband’s bi-pap machine we accidentally pulled the the very heavy oversized headboard off the wall thinking it would move with the bed. The headboard was only attached with two small screws that were easily pulled out of the wall. We immediately called the front desk to alert them of the accident. (Apparantly we’re not getting back the $100 deposit) The kitchenette area of the suite has very worn out cabinets, the vinyl flooring sounded and felt sticky when walking on it. There was a table in the suite but no chairs to sit at. There was no bedding or pillows in the closet for the sofa bed (we fell asleep and our 17yo daughter didn’t realize she could open the sofa bed even though she was told; but a pillow and bedding in the closet would have helped. Overall very dissapointed with the 1 night accomodations at the “Resort” rate of $463 +$100 deposit. This property appears to be an old Holiday Inn Suites that had some new paint slapped on it and they called it good. Would not recommend this property and will NEVER stay here a

The hotel is near the main road in the city, but the surrounding area feels relatively desolate. Free parking is available at the hotel. The hotel space is closed and relatively safe. The rooms are well-decorated and the facilities are old, but there is no smell. The bathroom is also relatively compact. Generally clean and hygienic, windows can also be opened for ventilation. The sound insulation is not very good and a bit noisy. There is a free breakfast, not many types, but you can eat it. Suitable for passing overnight.

Not such a great location however all employees were very nice and went out of there way to make you happy.

The hotel is large and the rooms are large. The facilities are also complete. Our room is also relatively spacious. The hotel is not very convenient, there is no elevator, the residents on the second floor need to carry their own luggage. The breakfast was great and the dining environment was good. Although it was always provided by the old beauty, it tasted good and there were many types.

My company hosted a four day event from Tuesday, September 20, 2022 to Friday, September 23, 2022. Erika in catering went above and beyond to make our event run as smoothly as possible, doing the job of multiple people. After the AC not working in one of the conference rooms for two days, Erika took the initative to switch our event to a different room with working AC. During the lunch rush in the hotel restaurant, Erika was taking orders, serving drinks, bringing out orders, and busing tables for 30 to 40 people, at times by herself, with no complaints, only apologies for being understaffed. Erika is truly an asset to this hotel, a joy to work with, and always has a smile on her face. On another note, the hotel is shabby. AC didn't work in the Lounge on the club level and at times in my room.