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"The customer service was initially great upon check in. Since I have been driving cross country I didn’t really have time to check the details about the parking. When arrived I was told parking was booked and I told I could Park in the side street between the convenient store and the hotel. My car got broken into that night or early morning. Now the staff was good at that moment letting me use the room a little longer to figure out what to do and make sure the police report was good a ect. They had a camera on that street facing my car. This is were the customer service falls. Its been over a week of me ask and calling to request the video footage of the incident and I keep getting pushed to the side. Apparently no one know the situation with me getting the footage but the manager and the so called security team thats in charge with the videos footage. I have sent an email requesting it and have not received nothing. No call back in regards to the video footage. This is highly unprofessional when a customer had their vehicle broken into when staying on their property. I should have gotten the footage at least a day or two after the incident but a full week is crazy and i have to wait for a manager to be on site on Tuesday to get my situation resolved! Unprofessional and unacceptable."

"The grounds and ****** were very nice. However, the music in the ****** was just a bit too loud. Heard someone else complain about that too. The hotel room was quiet, spotless, and absolutely beautiful. Nice touches all around."

"I didn't expect that there is such a unique hotel with such a design in ABQ. The price is also very cheap and it is worth a try. Chaco is a must-try when you come to ABQ!"

"The facility was clean, my family enjoyed the stay. The only down fall is you do have to pay extra to eat breakfast there and to use there wifi."

"The hotel was amazing very respectful staff the room was amazing amenities were great aswell very close to many places to get food walking distance a small little minor discretion the door chain lock was broken but no biggie other than that I highly recommend this hotel and I would stay there again"

"Overall it's pretty good, with 24-hour free Starbucks coffee, which is worth recommending."

"The hotel decoration style is very good and very attentive, the room area is also relatively large, that is, I do not know how to distinguish the room type when booking, the room type feels in the annex building, looks like a motel from the outside, the window is the hotel parking lot, then the outside is high speed, a bit noisy , the room will be better in the main building"

"Did not stay at the hotel. Learned at check in that they do not serve Albuquerque residents. I was upset to find out this information after I had made the reservation and driven to the hotel. The clerk was kind enough to cancel the reservation that was made through a third party app."

"very good! Comfortable and quiet"