Spark by Hilton Albuquerque North I-25

My sister and I stop Jan 10, 2025. This was a hotel we had used in the past be it was Hilton. What a disappointment this stay was. First the bathroom door to room 223 would not stay shut even when locked. I thought I just had not shut it tight the first time , then my sister had the same problem. There was an ice bucket in the room but no glasses or cups to get a drink of water. Went down to desk they gave me a coffee cup to use. Went to find ice, and no ice machine where the sign says it is. Went to use wi-fi could not sign in. Contacted front desk said they would look at it an call us back. Over an hour later called back with a new sign in password still did not work, just gave up at that point. Next morning went to have breakfast at 8:30 any there was nothing, and I do mean nothing. No coffee, juice, water or food. Was told to wait just a few minutes and they would refill things. We gave up after 30 minutes and the only thing they brought out was a few bagels, still no coffee. Went upstairs packed our bags took them to the car return to find still just the bagels and nothing else. By this time several more people were waiting to get coffee or juice. What a joke, we gave up and went to I Hop down the street. Only good thing was the beds were comfy. We will definitely be finding a new hotel on our way back to Colorado.

Upon arrival the main lobby doors were shut due to renovations. There was a scrawled note pointing to a side door, which necessitated a long walk to reception. The check in agent didn’t seem at all apologetic about the upheaval. When we got to the room there was a musty smell and none of the bathroom toiletries worked, instead just 2 small bottles left. At breakfast the next day both the coffee and juice machines were not working. To be fair the lady doing breakfast seemed embarrassed by this. At checkout, again unapologetic and gave the excuse that they hadn’t received bathroom supplies or had the breakfast machines fixed! He commented that the renovations would last well into December. I complained both in writing and by phone. The agent I spoke to when questioned why I was not told about the renovations when I booked by phone, replied “If the hotel doesn’t tell us, then we are also unaware!!” I received a standard answer from the hotel, meaning nothing. I again spoke to customer service? They were unwilling to refund anything, saying it was solely down to the hotel! As mentioned by others the hotel staff simply don’t care and customer service is ineffective. Probably the worst hotel I have stayed at! Fortunately there are other brands that actually care and value their customers.

This Suite has become a run-down hotel. Tub did not drain. told use the same towels for the pool for your showers. bed was stained. faucet leaked. breakfast was not avaliable when guest and other guest arrived. lot of noise due to machinery working outside.

Nothing outstanding or exceptional. Front desk staff could be a lot more welcoming at check-in and should acknowledge guests at checkout. Didn’t feel respected/appreciated for being guests (& we are BW Rewards members). Room was clean and comfortable. Internet was okay. Breakfast was typical but they did have a nice selection of bagels. They used small paper plates (dessert sized) instead of regular sized/dinner paper plates. Breakfast hostess was friendly & welcoming but neither of the male front desk clerks at check-in or at checkout were friendly.

This is a hidden gem. It is an older building, but it is well-maintained. I have severe allergies and they have a few rooms that they save for people like me. They tend to keep any service pets on the first floor. Even during the day I saw people shampooing carpets and curtains. My room was pristine clean and it had a bed with a TV in one room and then another TV and a desk fridge and large sofa in another room and these two rooms were separated by a door. A great feature of this suite is that you can shut the door between the two rooms and it could be so nice and quiet for sleeping. I feel the bed quality was just as good as some of the high-end hotels. Hotel breakfasts don’t always interest me so I can’t say much about that. Their towels were good too.

Location bad, after hours lobby access bad, sewer smell in rooms, amenities not filled, cleanliness of room bad