Homewood Suites by Hilton Hotels in Albuquerque

I recently moved to Denver from Albuquerque and still have a New Mexico Driver’s License. Upon check in I was asked for my ID and credit card. I was extremely disappointed that, instead of being thanked for being a Diamond member and receiving my two waters as usual, I was told that I couldn’t stay there because I’m a local. The staff suggested I stay at another hotel instead. I had to produce my lease agreement to prove that I live in Denver before I was allowed to check into my room for work. This “no locals” policy isn’t listed anywhere on their website, and this has been documented in my current case. I spoke with the supervisor that checked me in, and said she was the manager on duty, who assured me that Assistant General Manager JJ would give me a call. Unfortunately, I never received a call. When I tried to call him twice, I asked for the manager and he responded that he was the manager. I asked, “Hi, is this the manager JJ?” and he replied, “I’m the manager and I’m not going to give my name out for security purposes,” then he said he couldn’t hear me and started to get belligerent. I called back, he answered the phone, said hello, then screamed that he was on the phone to someone else and put me on hold. Since I cannot have my phone at my work site, I left it in the car and didn’t receive a call back during my stay. I will absolutely not be staying at this property again and will be informing all of my coworkers that the Homewood Suites up the road is much friendlier, overall more hospitable. I also hope the supervisor and the Assistant Manager both receive hospitality training. Some other issues about the property: I asked the front desk about police activity at the hotel and received a vague response, and then they brushed it off because hotel security had arrived, this made me feel unsafe. Last time I stayed at the property an individual had broken into and locked himself in the pool restroom until three security guards knocked down the door. The hotel is under construction and at one point me and other guests were made to walk under an active motorized scaffolding. There was garbage and construction materials littering the fire escape. These are very much safety concerns. Another complaint about the construction is that 75% of the parking lot is taken up by shipping containers, cranes or construction materials. There isn’t any instruction or indication on where to park.

The hotel is large and the rooms are large. The facilities are also complete. Our room is also relatively spacious. The hotel is not very convenient, there is no elevator, the residents on the second floor need to carry their own luggage. The breakfast was great and the dining environment was good. Although it was always provided by the old beauty, it tasted good and there were many types.

Both my wife and I got massages from Kyle today, and we both raved about how great it was for 10 minutes when we saw each other after comparing notes. He was communicative and wanted to know what we were after up front, and absolutely delivered a wonderful and customized experience. I don’t get a ton of massages, but this was as good as I’ve gotten anywhere, from Hawaii to Texas, and the work he does with warm towels made it my favorite I’ve gotten period. When you book an appointment the desk asks if you’re comfortable with a male provider up front, and if it’s Kyle you should absolutely say yes. He’ll treat you wonderfully, considerately, and he’s outstanding at his craft.

The grounds and ****** were very nice. However, the music in the ****** was just a bit too loud. Heard someone else complain about that too. The hotel room was quiet, spotless, and absolutely beautiful. Nice touches all around.

Got in at 3 am asked for a late check out but was told that they don't do that.but our overall stay was quite and had alright time getting a little bit of rest

One of the reviews prior to my booking described it as quaint. Yes, A little bit of that. All of the staff I encountered (6) were extremely polite and willing to please. A turn off for me was that the facility needs a lot of attention to maintenance. Also the location was not easily found for someone visiting from out of town.