Hotel do Cerro

Nice hotel for a family stay. Easy to get to old town and the beach. Theres a longer way walking past shops and Solgama (nice restaurant to visit) or down a steep slope cuts down to the elevator by the beach. Either way for us we just walked easily but you could uber. We brang a travel kettle with us so didnt pay the charge and got coffee from the mini market. We also brang swimming caps tor the indoor pool but used the outdoor pool instead twice. We brang our own beach towels. We preferred going to the beach then staying at hotel. Theres a nice reading room with chess boards by the swimming pool to relax in as well. Room was clean and beds were made daily. Air con worked well in the room. TV with 5 English channels. Small hairdryer in bathroom. Shower was nice. Only thing is bath towels were a bit small and not that fluffy. Had a nice small balcony to enjoy a morning coffee on with a sea/beach view on 2nd floor. Mini fridge for milk/water etc and they give you a small bottle of water for free at the start (theres a mini market less than 5 mins away to buy big bottles of water from). Bar had nice pina coladas which were reasonable price. Breakfast was nice and you ticked what you wanted on a sheet when you sat down. Coffee was nice and they did soya milk. Was nice to have breakfast by the pool. Pool opened late 10am-7pm but theres a big one and a smaller one at the back. Check out was 12 which was good and late compared to UK standards. All the staff were friendly and nice. We had a nice time. I would stay again.

Very friendly family run hotel. Stayed on B&B basis which we found suited our needs as we were meeting friends who were staying another location. The system of choosing breakfast each morning worked well, fast efficient table service. If there was anything to complain about was the toast, this was always cold and under done. The hotel was located at the highest point possible not recommended for anyone with mobility issues, although once you got your breath back after climbing the hills the view over Albufeira was beautiful. Rooms not luxurious but serviced daily. Beds were slightly hard for my liking. Entertainment in the bar most nights not fantastic but enough background music to relax to. Pedro the barman was very friendly, always had time for a chat. Would recommend the hotel if you want a relaxing holiday spent around the pool but be prepared to walk about 15 minutes to the square or use a taxi

First of all the positives. Nice friendly helpful staff. Clean hotel. Nice evening meals. Good evening bar area with sky sport. Comfy pillows Sea view Negatives. Bed really hard Had to pay extra for kettle euro a day. No tea or coffee provided. Only one lot of toiletries given eg. Tiny shower gel Breakfast made to order but basic would prefer buffer style Would say hotel is more a 3 star than 4 Our room wasn't clean until 3.45 pm each day There is a big long list of rules to follow.

We stay for week at the end of March and really enjoyed our stay. The room was spotlessly clean and well maintained and cleaning throughout the week was great. We loved the breakfast! The tick box system worked very well. I prefered this to buffet style as there's much less food waste and food is hot. The quality was excellent and efficiently served. The staff on breakfasts were so friendly and couldn't do enough for you. Other staff in the hotel were friendly and helpful too. We didn't use the pool as we prefer to be out exploring or on the beach but from what we could see, the pool area was a good size with plenty of sunbeds. The high location of the hotel meant we had a lovely view down to the sea. It is on hill but so is most of the old town. There are many routes down and it takes 5 minutes or so to get to the beach front lift. Overall we really rated this friendly hotel and the staff highly and would certainly stay there again on our next visit. We loved this area of the Algarve.

Quite disappointing for a rated 4* hotel, which is more of a 3 at most. Hotel is on a very very steep hill, so infirm be aware and also if you don’t want to walk to the town which is an approx 10min HIKE!. While the hotel staff were polite and welcoming, the facilities, services, and general quality of the accommodation were wholly inadequate. The issues we encountered included: Mis-sold upgraded sea view: We paid extra for an upgraded sea view, but the view was almost entirely obstructed by a large tree (see attached photo). The balcony was extremely small—around 1m²—making it effectively unusable. Lack of basic amenities: No tea or coffee facilities were provided, and we were told we would need to rent a kettle at an additional charge. This is unacceptable for a hotel advertised as 4*. Broken facilities: The hairdryer did not work at all (I have a video of this. On one of the days, there was no hot water for several hours, causing significant inconvenience. Poor breakfast quality: Breakfast was of very low standard, both in variety and quality, not reflecting what should be expected from a hotel of this rating. No fresh towels provided: At no point during our four-night stay were fresh towels offered or delivered. This was inconvenient and raised genuine hygiene concerns, as guests should reasonably expect clean towels daily in a 4* hotel. Overpriced and unrealistic spa & gym facilities: The spa and gym, which were promoted as part of the hotel, were completely additional and charged at unrealistic prices. This created the impression of more facilities than were genuinely available. Noise disturbance: Early morning drilling by workmen disturbed our sleep on multiple mornings, with no prior warning to guests. Inconvenience and discomfort: Only one room key card was issued, and the bed was extremely hard and uncomfortable.

2 week stop for 2 of us. Over 3k for B&B. At the start of the hol told towels would be changed twice unless pay more. Air con unit flooding balcony-reported to reception twice and Jet2 twice kept being told would be fixed-they put towels under it ironically🙈 wanted extra for jacuzzi and gym and you can’t take your own drinks to the pool area or your publically humiliated. This was after our complaints about the air con so we were left feeling victimised especially as other guests had their own drinks not bought at the bar 😡balcony furniture was filthy and had to be replaced. Not a buffet breakfast and no fried eggs. Additionally the position of the hotel is at the top of a very very steep hill about a mile away from the beach and the old town Albufeira. Many guests said it restricted their holiday. After a few days here, my partner struggled with a knee injury and we asked for some ice at the pool bar to be told no. I had to go out and buy pain killers and ice for him!😡 On a positive, we booked 3 days out. The wine tasting trip, Sunday at the Thai Beach Club in Vilamoura and Boat trip with BBQ and water sports where we saw dolphins. All these trips were excellent. 👏🏻😘🕺🏼💃🏼Additionally, we ate at many fantastic restaurants in The Old Town and Ubers are cheap. 👍🏻🙂x