The hotel itself it clean enough, nothing I can say about the cleanliness of the place, but unfortunately it goes downhill from there after that, It’s advertised as 4/5 star, no where near it, a basic 3 star is more like it, Do not book all inclusive here the restaurant is poor, very small ( probably 50 seats and the hotel has over 100 rooms so you do the maths here. The food is average nothing more ,sometimes hot or cold , The pool bar opens at 11am and has limited stuff here too, and the main bar ( The Piccadilly) is horrendous. The entertainment team try hard to get you in the mood but the management need to take some responsibility for how bad this place is, Edgar and staff on the entertainment team work hard, but it’s bad , hard to watch sometimes, again I blame management for not bringing in decent entertainment . The pool area is good but it doesn’t open up till 9am, along with the gym and indoor pool , and again there is only around 40 sunbeds , so if your not out there before 0905am you will not get a bed . The pool is freezing so no one really used it, the hotel take 100 euro deposit of you when you arrive for damages, and is returned once there satisfied you haven’t broke anything. And you have to pay for towels to use at the pool which for a supposedly 5star hotel is unheard of in my experience. There is a small area for kids games to keep them amused but honestly nothing for them in the restaurant , we arrived at 2300 hours and had booked a B+B in a deluxe suite , we were quite thirsty and hungry and ask if there was any water or something to eat, the receptionist told us to walk to the town as nothing was available, again 5 star not, All in all not as good as they think they are 3 star basic hotel, book B+B there is plenty places round about to eat and drink and at least that way you will something decent and what you want