Guest User
January 31, 2023
We were for a short stop in Puglia, we spent three nights in this hotel with the half board formula which we could not take advantage of because the evening before arriving they called us to tell us that it was no longer possible to have dinner as booked . However, the boy at the reception made himself available for when we arrived to advise us on structures known to them. Upon arrival we are greeted by a lady who doesn't give us any explanation of what happened but it doesn't matter, we get over it. He takes us to the room and there is great regret. Room on the ground floor with a window overlooking the public road, which didn't allow you to change unless you turned on the light because it only had blackout curtains, so even in the afternoon if you wanted to lie down on the bed you were forced into total darkness or show off for passers-by who were parking. No bathroom either, zero windows, zero air circulation and tub with a horror movie style curtain and visible drain. Repeated the curtains instead of the wardrobe. We ask for a possible paid upgrade, but the lady replies that it was not possible, ours was the last check in (at 3pm, 8pm when we had been told check in starts at 3pm...). The only notes are ok breakfast and proximity to the centre. But from a 4 star you expect much more, even a word from the staff (a simple everything is fine). This is why people then choose the usual hotel chains. At least the standards are truly 4 stars. I'm sorry to give a negative review to a probably familiar establishment, but even more so you expect the warmth that is definitely not found here.
Original TextTranslation provided by Google