Guest User
January 31, 2023
Booked two double rooms for friends and us in May 2022. Our friends come from Solingen, we from Munich. After many hours of travel, we were delighted at our destination on September 14, 2022 at 3 p.m., we had reached the Barac accommodation. Well, then the ordeal began. The young man at the reception, I think his name is Alberto, looked at us in complete amazement and didn't know what we wanted right now. It quickly turned out that the property had sold our room twice. Of course the room was confirmed, I had to put my credit card on deposit etc. By way of apology, Alberto arranged a replacement. He then booked us into a hostel-like accommodation just to get rid of us. We then tried to find accommodation ourselves, which we found for a huge surcharge. The first day of vacation was done. Due to the high season in Piemonte, the replacement accommodation only had rooms for 2 nights. We had booked three nights at the Barac. Next vacation day gone. Result: thanks to Italian mismanagement, we drove over 2,000 KM for two nights, were humiliated and paid a fortune for it. Wish every future visitor enjoy this adventure trip.
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