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Hilton Garden Inn Albany Medical Center
4.2/5101 Reviews

Hilton Garden Inn Albany Medical Center

Albany|1.63km from city centre
Ok, so we (a family of 5: myself, two teenagers and our two year old)booked a stay here because the location we usually stay at - Home2Suites in Albany was sold out. We called ahead to see if by chance our room might be ready an hour or two before check-in and are told that the room wouldn’t be available til check in time. No problem. We reserved one of the bigger, corner rooms at $172/night (average) so it was understandable. We arrived at the agreed upon checkin time and were told by a man wearing a blue, button down shirt that was so wrinkled, I questioned if he really worked there at first. He radioed to what I assume was his cleaning staff who told him that our room (526) was not yet available and there would be a 30-40 minute wait. My family and I braced for a long wait. Then a gentleman in a neatly-ironed, red, buttoned down shirt came to assist me and told me that in fact room 326 was available for us and there would be no wait. Thankfully that was the case and we didn’t have a wait but also didn’t have the room I had originally reserved. No problem. We had a similar room. By now, the man in the wrinkled shirt was addressing the crowd that was beginning to gather in the lobby loudly exclaiming: “ATTENTION EVERYBODY!!! I AM ONLY GOING TO SAY THIS ONCE SO LISTEN UP.” - he proceeded to yell to the waiting line (which looked like a mix of family and business travelers) the breakfast buffet hours and prices in an exasperated way that made me think they must be tired of confusion regarding the breakfast buffet. We’ve never been here before so I just shrugged my shoulders but found the public interaction awkward because this man who looked like he pulled his shirt out of the trash was speaking condescendingly to the line of travelers who just wanted to get their rooms. I found this entire opening process less than professional but was happy to get to our room. We had reserved the bigger room because we’re a family of 5. I entered that information when I created my reservation. When we got to our room we found the accommodations themselves sufficient but there were only two bath towels, two pillows and no linens for the sofa bed that the kids would be using. Not the end of the world so we called the front desk and to their credit they had our extra towels and bed linens up fairly quickly. But no pillows. It would’ve been cool to not have had to ask for any of these things. Presumably guests steal anything that’s not nailed down so I get it but there must be a better way. We called down again for pillows and they were brought up fairly quickly as well by a friendly attendant. The morning of Friday, August 19th was interesting. My wife and kids were excited to try out the Starbucks located on the ground floor so while they got ready in the room I decided to venture down and get coffee and pastries for everyone. Thank goodness I made this a solo mission. As I got off the elevator on the ground floor in between the Key Bank and the Starbucks there wa

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Hotels Near Famous Attractions in Albany County

Check out these hotels located near popular sights in Albany County

Orange Street Park

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World's Largest Nipper Statue

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Scoups Homemade Ice Cream

Courtyard Albany Airport
4.4/5102 Reviews

Courtyard Albany Airport

Colonie|1.36km from Scoups Homemade Ice Cream
My wife and I used to love this place, and stayed here a number of times in the past….but this recent stay was like a dip into the inner rings of HELL. First, when we arrived our sheets and bedding had human hair on it, and obviously was not cleaned at all, but half-way shuffled to give the appearance of a made bed. Strike one! We did get moved to a new room, but that was not a good way to start our vacation. Then, we went to take a swim. Please know we had called ahead of time to make sure the pool was working, as we got the hotel for the purpose of taking our son swimming. That is why we booked it. The pool was ice cold, like the final ring of Hell in Dante’s Inferno, like totally freezing. I lasted a few minutes then pulled my kid out for fear he would get sick. (I did get sick by the way, the following day.) I called the front desk to ask about the heat in the pool and they said they were waiting on a part. I figured at least they were working on it and let it go. The next day we try to swim again and this time the pool is shut down, totally not working. Not a big deal except we had booked the hotel simply to use the pool. We asked to speak to the manager, and the woman at the front desk (who was very unfriendly) said she couldn’t find her but would have the manager call us. After several hours and no phone call from the manager, we decided to take a day trip to Oneanta where my wife went to school….since watching TV in a hotel is not that exciting and we had booked the room simply to use the pool. STRIKE TWO! We got back late that night, and I started not feeling well. The next morning the pool was still broken, and still no call from the manager. We went to breakfast and my son wanted the sausage offered but the pan was empty. There was more than an hour left on the breakfast schedule. We waited at least 20 minutes and no one was visibly working the breakfast and no sausage appeared either. So, I went to ask the front desk about the sausage situation. It was the same miserable woman as before at the front desk. The woman at the front desk was rude, and said “I don’t work there” when I told her about the breakfast situation. I thought ***? She cannot call or buzz the breakfast people from the front desk and inquire? I asked her: “does someone work there?” And she replied yes and told me to go back and find them. This I found to be very odd given we are in times of COVID and inviting people to go into a food prep area seemed weird, but I followed her direction and went back there, and found a middle aged woman so in love with her cell phone, oogling it as if it was the greatest lover she had ever known, and not seeming to be doing any work at all. I asked her about the sausage and she gave a one word reply of: “finished.” Really? It was an hour left before breakfast ended and they are going to start shutting down the options? I went back to my table, and my very disappointed 6 year old who didn’t get to swim other than a few minutes in a few

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Bauer Park

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Local Travel Info

Highest PriceNZD 1,524
Lowest PriceNZD 97
Number of Reviews5,396
Number of Hotels185
Average Price (Weekdays)NZD 305
Average Price (Weekends)NZD 360