Villa Sonata

Very good and friendly

Arrived around 11pm and someone was there to greet us and get us checked in. Upon check in we were told that although we had booked a standard room the hotel had upgraded us to a panoramic room. We were very happy with this. We were then shown to our room by a staff member who also helped with our bags. Check in was a breeze and staff were helpful. Room - absolutely huge, like a mini apartment. Lovely large balcony with views of the mountains and the sea. Hot water available every morning for showers, although this took a little time to warm up. Bed was hard and pillows were lumpy but the bedding was clean and changed when we requested it using the door hanger. One day we came back to our towels on the bed in the shape of flowers, which we loved and thought a lovely touch. Room was quiet and we were not disturbed by noises throughout the night, very peaceful. Room was clean with huge windows for natural light. Bathroom was small but clean and functional, our only complaint was it smelled awful, not sure what it is but it does need addressing. WiFi in the room wasn't all that great, if you could get connected it was slow. However my friend had no problems with the WiFi at the hotel. Breakfast, very very basic. This is something that could be improved in my opinion. Very few options, and quite annoying with everything covered with clingfilm which you needed to unwrap each time while holding onto your plate and cutlery. However room was clean, tables were pretty and an lovely view over Alanya. We only went to breakfast once as we were disappointed with this. Hotel, the morning after arrival we had some paperwork pushed under the door with some information and advising us that an appointment was booked with the hotel rep at 12. We didn't attend this as we were already booked onto a day trip. So it would seem that you can book trips through the hotel, this wasn't expected but was a nice surprise. We didn't use the service as we had pre booked trips. Staff were friendly. Check out was easy and we were able l to leave our bags with reception while we explored waiting for our pick up tonthe airport. Only complaint is the hill the hotel is sat upon, this is so so steep, my friend slipped on our way out so good shoes with a good grip is needed. Not much the hotel can do about this but buyer beware, this hotel is not suitable for wheelchair users. Very good location. Overall we had a lovely stay here and would consider returning. But the breakfast and the beds would make me think twice.

Rooms are clean but basic. The duvet is too small for a double bed. Service is good. We booked all-in, however, all-in appeared not to be all-in and is limited in time, only until 22 hrs. We arrived at 24 hrs, no drinks no food available. You can only chose dishes from the menu marked with a star, which implies that in practise you can only choose from less than half of the menu card, the simple dishes with no veggies. Desert that can be chosen for all-in is orange or an apple. Other dishes at 50%. Same for drinks. No drinks available in the room, if you want to take drinks to the room you must pay, even for water! Breakfast is very very basic.