Cleopatra Icaria Apart Hotel

Good personnel, bad hotel maintenance Positives: * Good location * Good air conditioner * Sink in the shower is not clogged and drains water quickly * Great restaurant: both food, service and prices * Friendly personnel. Thanks to Ohan, Oman and Ismet Negatives: * It's VERY difficult to get a comfortable water temperature in the shower * No warm water in the shower late in the evening or at night * The personnel is friendly, but sometimes forgets what you asked for and needs reminders, even if you gave them tips * Cleaning frequency is unpredictable, 1-4 days between cleanings * The hotel doesn't respond to e-mails or ********** msgs Much is missing or half-broken, such as: * The bathroom lacks a shelf or even a hook for towels * Broken shower head holder that does not hold the shower head * No microwave even though shown in the room pictures * No big knife to cut a watermelon * Chipped and cracked plates and cups, and very few of them * Portable stove is heating very weakly * The wardrobe has only 2 hangers, for all the clothes of 3 people * The balcony has only 2 chairs, again, for 3 people * Non-working light bulbs Some of that was fixed after I complained, but not all, each fix took several days, and I needed to remind several times It's impossible to have everything perfect, but the amount of deficiencies in this hotel was too much. Nobody wants to spend their vacation time on complaining and reminding about the hotel lackings 2 stars instead of 1 because of the personnel and great bar/restaurant

Perfect hotel and location and amazing customer service 👌 the food was brilliant and our waiter ochsn was amazing with his knowledge 😀 overall I gave this hotel 5 stars because it ticks all the boxes I didn't find any faults and we were made to feel at home and welcomed the cleanliness and staff were all amazing in every aspect and we will definitely use this hotel again 😀

Fabulous self catering apartments Hotel very convenient for city centre and beach. Friendly staff with Okan going above and beyond, best barman in Alanya. Would definitely stay here again :)

A nice stay Some problems entering the room while checking in. But they fixed it by giving us another room. The hotel had some renovation going on at the time, so sometimes some noice in the daytime. Location is nice, close to the beach and other things. Kind and helpful staff.

Pictures wasn't same as what we got..room was old and smel so bad

Room was very small and standard. It was noisy by the window. We didn’t get a kitchenette as advertised on the site. Location was good. Staff were friendly.