Ark Apart and Suite Hotel

Guests appreciate the friendly and helpful staff, spotless cleanliness, spacious rooms, and well-maintained pools. Some mention the additional cost for air conditioning, but find it effective for relaxation.

This is my honest review Bad points When we got to the hotel at midnight our rooms weren’t available so we had to go in temporary rooms The next day we were put in these apartments facing the main road which is extremely noisy. Bare in mind these are meant to be deluxe rooms which i can say they definitely weren’t On asking to move the first time we were told they were to busy and then when on the beach contacted them they wanted to charge us a £200 to move rooms. The noise from the balcony is so loud you can’t sit outside and this continues all day and night so we slept awful. The rooms were dirty as seen in the pictures theres mould in the shower, something brown splattered all over the tiles, dirty fixtures, dirty hob and stained dirty furniture The freezer door was missing so we couldn’t use it for ice lollies because it wouldn’t freeze anything. We asked 3 times for it to be fixed and eventually someone came to look and said they would fix it the next day but never did Only air conditioning in the bedroom The pool is dirty with lots of black bits floating around in the water and you couldn’t swim without getting someones hair wrapped around your fingers 🤢 Daughter ended up with an ear infection from swimming in the pool The entertainment wasn’t great and was pretty non existent The reception staff are rude and dismissive and get aggressive if you have a problem and the owner is aggressive Not very close to the main town and restaurants , 20 minute walk in humid hot weather Good points Rooms were spacious The bar staff were so helpful and friendly and always checked to see if there was anything you needed The water slides were good The food we brought from the snack bar was always nice and fresh Clean towels changed daily and bedding changed regularly Would i go back definitely not I booked a 3 star and that’s what i was expecting and if it were clean it would be great but i don’t want to live in someone else’s dirt. Beware this hotel tried to rip us off by selling us a deluxe room that doesn’t exist.

Highly reccomend Ark suit apart for your family holiday, excellent otel very clean and tidy, food is excelent, good selection of choice for all the family even with some picky eaters like mine they all found somthing they liked, central and the beach is not far away only a 20min walk or very cheap by taxi ( we took liera ) we walked back central is very nice and a loverly place to walk round, otel staff are very plesent and kind bartenders and waiters are friendly and carnt do enough for you we had a good laugh with them and my lads loved it both riley 17 and payton 15 and 13 willow, ken runs a very excellent animation team he is an appsolute legend he had all the familys up and dancing and very entertained with his fire show and dancing and just being a good laugh, club dancing round the pool also pool games, we sat and had dinner a few time with him loverly guy, my lads were always doing the activities, you could say because of ken and the other staff we are coming back next year for deffinate. Its so relaxed and friendly. Ken you are amazing and we thank you for everything. If your looking for somewhere to go and relax have fun and adventure and not to worrie about is it safe then ark suit apart is your place for certain. Thanks again david & natasha