Hotel Grand Kaptan - Ultra All Inclusive

very nice hotel and staff specially the reception team manager very professional and friendly definitely recommend for family holidays food is very nice and rich in vitamins the hotel is having shuttle bus to local analya market and returns too

Absolutely gorgeous and excellent hotel. Services and facilities is awesome, highly recommend to do turkish bath in the hotel. Debri is very skillful and done her job very perfectly. Perfect for stay. Will come and visit again next holiday!!

Amazing hotel. The spa treatment from Maya is a perfect way to end my trip. The cleanliness of the hotel is top tier. The hospitality from the staffs cannot be compared with anyone else. They will not be ungenerous to food and drinks. I had an exceptional experience with my stay in this hotel. It was worth all the money.

The experience in the Spa of the Grand Kaptan was second to none, Maya my therapist was outstanding! Highly recommend, they take great care making it an experience to remember. Went for the medical package they also cater for children too! 100% return

This was a very good massage. My masseur was Ida she did a really good job, i feel really good after! It’s the best massage i’ve ever had.

The spa and Turkish bath was amazing, recommended. Ida was my masur and she was amazingly skilled. Due to this I’ve booked myself five mixed massage.

Had massage off pebri was so relaxing would definitely recommend it, really friendly people would definitely go again

THIS IS NOT A 5* hotel at all. Very mediocre. So many complaints it’s ridiculous. I had a bad feeling about this hotel and reviews made it clear that this is not the hotel to come to. If you have decent “high” standards (which should be basic for hotel businesses) AVOID THIS HOTEL SPEND YOUR MONEY ELSEWHERE FOR A BETTER HOLIDAY EXPERIENCE. Me and my family have gained diarrhoea and bad belly aches. My kids have been vomiting. The whole family have not been eating properly from this hotel and have spent extra money on pot noodles from the shop as we can’t spend too much on other restaurants. The food at this hotel is WACK, very limited ,very boring and on rotation. My sister has come across raw meat. Dirty cutlery and plates. Some rude staff. Lack of English in this hotel makes no sense so sometimes it was hard to communicate basic things such as “more ice in drinks or “well done eggs etc. Bartenders seemed confused on basic drink orders. Bare in mind not all people or staff was rude of course, but for the ones who were it’s a real shame. MANAGER IS TERRIBLE!!!! Customer service is terrible. I asked for more sheets and blankets in order to make myself and child more comfy and I was asked why? This is meant to be 5* ALL INCLUSIVE. Beds are uncomfortable I have better mattresses in my own home (10x better). Tv was fuzzy most of the time again this is meant to be 5*. I’ve read bad reviews and witnessed the same exact things myself I could write such a long detailed review. I asked a bartender for a tissue at the bar and was asked why?????? ( it was so I could blow my child’s nose) I’m not a judgemental person and understand we’re all humans with emotions and a life to deal with but the customer service here is TERRIBLE. No air conditioning throughout the hotel. Room service mini bar man has helped himself into the room after just one knock and had walked in on myself, mum and niece not fully dressed. Bartenders do not listen to orders properly. It’s like a crime to ask for what shouldn’t be a problem at all. Pool area floor, sun loungers and tables are not cleaned properly. Cats have easy access to dining tables and food not hygienic at all. Drains in rooms stink NO DEEP CLEANING, was told to deal with the smell of the dirty pipes you could smell through the sink and shower drain. Pay extra for Wi-Fi and ice lollies ( again this is 5* all inclusive). No lifeguard. Some clean sheets have holes, Tears in them, little Stains. Mediocre room cleaning services, the cleaner seemed like a nice lady but not good enough cleaning.I can clean way better. I bought my own antibacterial wipes. SOFA BED IS HARD AND UNCOMFORTABLE my 4 year old son said these exact words while laying on the sofa bed “ mummy this is like bus seat”. Problem was “solved” by fluffy blankets which changed NOTHING ( I tried to make the sofa bed up myself with in total 6-7 layers of blankets and sheets) No lies or exaggeration within this review. Wi-Fi connection is not the greatest but y