Michell Hotel & Spa - Adult Only - Ultra All Inclusive

Guests appreciate the well-equipped gym, spa, modern rooms with great views, and two pools. The staff is highly praised for being thoughtful, helpful, and friendly. Cleanliness is consistently commended across the hotel.

I have been to Turkey before so I had high hopes for my stay. Turkey as a country is lovely, beautiful beaches and people outside of the hotel. Sadly, that didn’t translate to the staff members my partner and I came across. We could tell we were treated very differently by the majority of staff members and the only difference is that we are black British. Staff were not friendly or accommodating and often made us feel like we were not welcome. They were very standoffish when we asked simple questions. We observed how they interacted with the other guest who were white British/European and it was completely different. They were friendly, chatty and offered to get drinks at dinner etc - my partner and I did not have the same experience. This put a damper on our stay but we spent most of the time out exploring and mingling with the locals who were lovely. In regard to the hotel, Ali, the female receptionist and cleaning lady (I wish I got their names!) and Murat at the bar were the only staff members that were nice to us so thank you to them! The room was nice but the bathroom was an awkward space, the toilet blocked the door and the shower didn’t have a door to stop the water from leaking everywhere. The food was okay. The pool layout was nice. I will come back to Turkey but I will not be staying here. I’d rather go back to Kaila beach hotel as the staff did not discriminate against us.

We are currently still staying in the hotel but felt we should already let known our thoughts and maybe the hotel can improve or maybe we can help others avoid being disappointed You can see that the hotel was once a very beautiful place but let’s say it is past its sell by date and is in desperate need of renovation and improvements as well as a good clean! Room we got given an upgrade! Now the room is big and has a huge impressive balcony! However the windows were so dirty you could hardly see through them and the floor was also dirty! There is wallpaper falling off the wall in a couple of places The bed is comfortable however the bed cover if that is what you want to call it doesn’t even cover the full bed! How 2 people should sleep under it I don’t know! It’s also not very soft or comfortable The shower in the room was hardly working but after I cleaned the shower head myself it now works perfectly so dread to think when that was last cleaned properly! Man in reception is really rude! I thought it was something personal as he has been rude to me a few times now however I have also seen him be very short and rude to other guest who also made a comment to me wondering what his issue was! Bar in reception is nice enough but very limited drinks! I don’t drink alcohol myself and no real choices for me for my partner she Dosent really have much variety however the bar man is really friendly Pool area is really clean and impressive! However music is very loud! Bar men there are ok and just need to smile a bit more Food in restaurant is ok but not what we expected when we booked 5star just like a cheep all you can eat buffet not much to choose form other than salad and bread No one seems to know what’s going in regards to entertainment so far haven’t seen anything and when we ask we just get told ask someone else … so maybe they just don’t have any entertainment but don’t want to say that?? Who knows If this was a 3star hotel I would say it’s ok but for 5stsr our expectations are far form being met and we are left feeling very disappointed but going to make do as what else can we do in this situation Would not recommend