Top rated hotels in Alajuela

Fairfield by Marriott San Jose Airport Alajuela
4.6/5119 Reviews
The property is convenient to the airport and the rooms are decent and the breakfast is adequate. Overall, the staff there also seemed to be nice. We only stayed one night while transiting through SJO. Normally, I would have given them 4 stars but the primary reason I”m giving them 1 star is because their billing and management department seems to be atrocious. After, we checked out, we were supposed to receive our invoice by email but did not receive it. The elite nights and points for the stay also did not get posted despite the reservation being done directly through the marriott website. Multiple attempts to contact them and ask them for the invoice have failed. I have opened up a support request with Marriott helpdesk (i'm a Titanium elite) and they have been working for a week to get a simple invoice to be sent properly. It seems their billing and management is handled by someone from the adjacent courtyard and that person/team is totally incompetent.

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