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I was a bit worried about staying at the hotel with no electricity, taking into account dark rooms and lack of heater, but my experience went above and beyond any expectations. It is perfectly located in one part of the old town, right in the middle of everything. The rooms were comfortable, picture perfect and warm (I arranged for a heater). Staff was kind, attentive and very helpful. Food at the restaurant was delicious. I couldn't have wished for a better accommodation.

Am so glad I choose Cloud 7 Residence. I am a solo traveler to AlUla and I don't drive. Prior to my trip, i notice that quite a number of hotels/B&Bs do not offer meals and there are no restaurants nearby. Cloud & Residence has its own restaurant and therefore, it saves the trouble of looking for food. All staff there are very friendly and super helpful. Wifi works well. Hope I can visit again.

The environment is excellent, a very unique experience. The room is suitable for one person or a couple, not suitable for a family. All the hotel staff are very polite and enthusiastic, and the requests made can be responded to in a timely manner. In addition, the breakfast is great! The only problem is that you need to download what's up to contact the hotel service when checking in, but for some reason the phone cannot receive the verification SMS, but the hotel front desk provides a phone and a private number, so you can contact them at any time.

I fell off the hotel electric bike, and the hotel doctor was very careful to help clean the wound. The experience was good, although it was unlucky. Habitas has more entertainment projects, but overall I still feel that Banyan Tree is better

The hotel is in the desert, with unique scenery and beautiful scenery everywhere. The villa is super big and the swimming pool is also big and clean. The breakfast is very average. The buffet part has been cancelled. It is all order-based, and the taste is average. The staff is very slow and dawdling! I guess they know that there will be no repeat customers after a short visit, and the Arabs have poor service awareness. It's all for the scenery! It was almost 5 pm on the day of check-in and there was no room. I got angry at the front desk on the spot and it was solved.