Al Hamra Residence

Al Hamra Residence Reviews

Al Hamra Residence

WhatsApp us +971507003862 - 14 Vienna Ave - Al Hamra Village, Al Jazirah Al Hamra, Ras Al Khaimah Emirate, United Arab EmiratesView Hotel Details
Al Hamra Residence
Al Hamra ResidenceAl Hamra ResidenceAl Hamra Residence
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Al Hamra Residence Guest Reviews

4/5
Very Good
63 review
Verified reviews
Location4.1
Amenities4.0
Service4.0
Cleanliness4.0
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All reviews(63)
Positive reviews(46)
Reviews with photos/video(11)
Friendly owner(4)
Negative reviews(6)
Guest User
One Bedroom Residence
Stayed in Apr 2024
Business travelers
2 review
3.2/5
Posted on 23 Apr 2024
The biggest thing is the smell of sewage in the room. It was unbearable. The last night I had to literally use oils I had to try and not smell it. The noise levels the night before from a party was not fun. The room itself is roomy and super basic. It was quite clean and that I appreciated. The smell though again, unbearable. The smell seemed to permeate much of the hotel. Breakfast was super mediocre. The smell of fried food in there was quite gross and stuck with you. I avoided breakfast the last 2 mornings bc it just wasn’t worth it. Sorry! The beach and pool area were nice though and it was in a great location close to lots of things.
Lacramioara
Studio
Stayed in Jun 2024
Couples
1 review
5.0/5
Outstanding
Posted on 9 Jun 2024
Great hotel, amaizing beach, good breakfast and nice service!
mahmoud
Deluxe King Room
Stayed in Jun 2023
Travel with friends
9 review
3.7/5
Posted on 11 Jun 2023
We had dinner in the restaurant was very bad... Service in pool bar not acceptable at all (called 4 time to bring the order) Room AC not cooling good
Response from Property: Dear Mahmoud,We really appreciate the time you took in sharing your feedback with us! We regret to know about the slight challenge during your stay. And rest assured that we are doing our absolute best to make things right. We will be so delighted to welcome you back at Al Hamra Residence and Al Hamra Village and definitely, we will make your next stay even better! Sincerely, Sherif Abbas, Front Office Manager
Guest User
Standard Room
Stayed in Mei 2023
Family
1 review
2.2/5
Posted on 5 Jun 2023
1.pool and beach access timing is very less ..7 o’clock both will close . 2.Restaurants respond is very bad.they not attend the calls even if you try to order something . Better go for talabat for food they will deliver to door step . 3.front office to Quick responsible or not even attend the call same very bad experience hose keeping staff also . Especially with family it lot of trouble I faced personally
Response from Property: Dear GuestThank you for taking the time to leave your comments about your experience at our property. I am very sorry to read that overall, your visit to Al Hamra Residence did not meet your expectations. We are taking good notes of your feedback and will proceed to re-training and improvements to ensure a better experience for our future guests. We do hope to have the opportunity to welcome you again and restore your confidence in our brand.Your Sincerely,Sherif Abbas, Front Office Manager
Deepak
Standard Room
Stayed in Mei 2023
Family
1 review
2.5/5
Posted on 29 Mei 2023
When we checked into our room, the AC was not working. I called the front desk & they sent a technician. The room was very hot & technician took 1 hr but couldn't do anything. After 1 hour they shifted me to 2nd room. This room was relatively cooler but AC was partially working. During the night it stopped working completely & I was sweeting whole night in the bed. I called them next morning for the AC problem, they said they will provide upgraded room but that never happened & I faced the same problem the following nigt.
Response from Property: Dear DeepakThank you for taking the time to write us a review. Your feedback is extremely important to us, as it is only through our guests’ feedback that we are able to assess and continuously improve the service standards, which we strive to achieve.I am very sorry to read that overall, your visit to Al Hamra Residence did not meet your expectations. I sincerely hope to have the opportunity to welcome you again in the near future and I assure you that we will do everything possible next time to ensure that your expectations are met. Your Sincerely,Sherif Abbas, Front Office Manager
Guest User
Studio
Stayed in Sep 2022
Travel with friends
3 review
4.5/5
Great
Posted on 3 Okt 2022
Excellent location with a good price but it’s a bit old hotel.
Response from Property: Dear Guest, We really appreciate the time you took in sharing great rating with us! We will be so delighted to welcome you back at Al Hamra Residence and definitely, we will make your next stay even better! Sincerely, Sherif Abbas, Front Office Manager
Guest User
One Bedroom Residence
Stayed in Sep 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on 10 Sep 2024
Breakfast is great Easy to access Conveniently located near the mall The pool and private beach are beautiful The staff are very friendly
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Guest User
Deluxe King Room
Stayed in Mei 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on 7 Mei 2024
The room was very large and faced the sea view, which was amazing. As soon as I arrived at the hotel, someone took my luggage and sent it all the way to the room, and introduced the hotel facilities and restaurants. In the morning, I went to the beach in front of the hotel to walk and swim, which was super relaxing.
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Anonymous User
Two Bedroom Residence
Stayed in Ogo 2024
Family
1 review
2.7/5
Posted on 13 Ogo 2024
The room is not clean. The pillows and bed covers smell bad when you receive the room. Hair is falling in the bathroom and there is a bad smell in the bathroom. The sub-pool is not clean.
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ali
Deluxe King Room
Stayed in Jun 2024
Couples
1 review
4.7/5
Amazing
Posted on 29 Jun 2024
Amazing location n service 👍
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Studio
Stayed in Mei 2024
Couples
5 review
5.0/5
Outstanding
Posted on 19 Mei 2024
A bit remote, but otherwise OK
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Андр Милов
Standard Room
Stayed in Jun 2023
Couples
3 review
5.0/5
Outstanding
Posted on 9 Jun 2023
A good hotel to the sea 200 meters across the road.. There is a swimming pool clean room with a large balcony. Friendly staff.
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Response from Property: Dear Andr MilovThank you for choosing to stay with us here at Al Hamra Residence. I am very pleased to see your review and I am pleased to hear that you were impressed with the facilities and restaurants. We are committed to providing our guests with the highest level of service. We look forward to welcoming you back to Al Hamra Residence in the not too distant future. Warm regards Sherif Abbas Front Office Manager
658melanieo
Stayed in Jul 2024
Travel with friends
5.0/5
Outstanding
Posted on 7 Jul 2024
Great service all the time. We keep coming back here because of this. Thank you for having us and we appreciate the attentive and welcoming service each time we visit. Thanks and please keep up the good work. We will be back!!! FB breakfast egg station chef very friendly and fast
Response from Property: Dear Guest, Thank you for choosing to stay with us here at Al Hamra Residence & Al Hamra Village Hotel It is truly heartwarming to see your review and I am pleased to hear that you were impressed with the facilities and dining options. We strive to provide our guests with the highest standard of service. We hope to welcome you back to Al Hamra Residence & Al Hamra Village Hotel in the not so distant future. Warm Regards Farid Shawky Duty Manager
Claudia G
Stayed in Jun 2024
Family
5.0/5
Outstanding
Posted on 4 Jun 2024
Thank you Al Hamra for amazing birthday! May 2024 came with my family to hotel for sister birthday celebration, would like to tell Sherif and his team- thank you so much!!! He made beautiful arrangement, my sister was very pleased. Our room was decorated with beautiful flowers, balloons and cake She said it was her best birthday We also have our cat with us, my mama super happy as she don’t want to leave him, it sit all day at balcony, seems it love that place. Friendly reception, specially gentlemen from Egypt, always smiling and friendly. also would like to highlight bellboys they are very helpful, ready to help with car parking, baggage, heavy bags. Thanks to Vimal for clean beach, super clean all day. Recommended to families with pats have kitchen inside in case if you want to cook, bring cooking tools with you
Response from Property: Dear Guest, Thank you ever so much for taking the time to post this excellent review. Customer service is at the heart of everything we do here at Al Hamra Residence & Al Hamra Village Hotel and We are happy to hear that our hotel facilities were to your liking and that the central location of the hotel further enhanced your trip We hope to welcome you and your family back to Al Hamra Residence & Al Hamra Village Hotel in the not so distant future. Warm Regards Sherif Abbas Front Office Manager
chapai2023
Stayed in Jun 2024
Couples
3.0/5
Posted on 2 Jun 2024
Checking was fast and smooth. Took maximum 2 minutes. The apartment was clean and big enough as explained when booking. Breakfast was normal however for the days we were there some food items (noodles and rice) was too salty something that other guests raised a concern which promptly and handled quickly. The only negative thing for the whole stay was the air-conditioning in our apartment wasnt working well. We informed front desk whereby a technician was sent, took a look at the it and and guaranteed us that the issue was solved which really was a lie as there was no change to the cooling. Also the beach timings were short( as per them it was till sunset!!!!) All in all apart for the minor issues we enjoyed our stay and for sure we will definitely be back.♥️
Response from Property: Dear Guest, Thank you ever so much for taking the time to post this excellent review. Customer service is at the heart of everything we do here at Al Hamra Residence & Al Hamra Village Hotel and We are happy to hear that our hotel facilities were to your liking and that the central location of the hotel further enhanced your trip We hope to welcome you and your family back to Al Hamra Residence & Al Hamra Village Hotel in the not so distant future. Warm Regards Sherif Abbas Front Office Manager