The Regency Hotel Kuwait

The hotel experience from start to finish the service Sara and her team provided till I was leaving was excellent. I will be back here in the summer and I will highly recommend this lovely luxurious hotel to friends and family. Overall had the best time here.

‏I stayed at The Regency Kuwait for 5 nights in a Deluxe room during a leisure trip. While I truly appreciated the kindness and professionalism of the staff, my overall experience was unfortunately disappointing. ‏First, the room furniture was not clean. The sofa had visible stains, and despite the staff replacing it more than three times—and showing me over seven other options—all of them were in similarly poor condition. What made it more frustrating was that one of the staff members tried to convince me that the stains were "normal." When I asked if they truly found this level of cleanliness acceptable, he responded, “Yes, we do.” ‏Second, I was alarmed to return to my room one evening and find the door left wide open. After investigation, it turned out that housekeeping had left the door open for nearly three hours. This was extremely concerning, especially since I had valuable belongings in the room. ‏Third, I later discovered that the Qibla direction indicator in my room was completely incorrect, almost opposite to the one in the adjoining room. This meant I had been unknowingly praying in the wrong direction for the first three days. ‏Although the staff were friendly and the location is good, these serious issues with cleanliness, safety, and religious accuracy significantly impacted my stay. I do not plan to return, and I urge the management to take these concerns seriously.