I went through one of the booking app to book a room but the classification and description of rooms was unclear, and that made me concerned because I wanted a room with easy access for my mother as she is on a wheelchair, so I contacted Khalid from the hotel’s reservation depar**ent and told him about my concerns, especially that the hotel was very busy due to Kuwait’s national day vacation. He answered every question I had, and helped me compare prices and get the best price with the best access. I couldn’t ask everything in one call as I was busy at work, so I talked to him multiple times and he was never bothered or upset. When we arrived, the hotel was full of guests but thanks to Raneem from the reception, she helped us do our check-in quickly and also made sure that we got the room with wheelchair access. She was so sweet and helpful. At the breakfast buffet, I have to thank Aziz, Abdulrahman and Swaraj for their great service and warm welcome. Our mornings started nicely with them around, always making sure we have everything we need. Also, special thanks to Amin from the housekeeping. From towels to blankets, he got us everything at anytime we needed with a big smile on his face.