Pura Eco Retreat, Jebel Hafit Desert Park

Wi-fi in the room not working, mobile line not available inside the room (outside only). No fixed line phone to talk to reception, only whatsapp line based on internet, but without internet in the room it's a BIG issue! Reception, even through whatsapp, is extremely slow to response. So you waste a lot of time outside the room trying to get a feedback from them as inside internet was not available. Food service has been terrible. We ordered the dinner to be delivered at 20:30, and we did it 2 hours in advance, to give them enough time to prepare. They forgot completely our order. When we followed up at 20:40 about our order they realized it and they sent it to the kitchen. So we didn't receive dinner for another hour! Horrible. They told us to contact them to get a coffee after dinner. We did it, and they took more then 40 minutes just to prepare a coffee, that obviously we didn't accept as it became too late. They asked us what to do to enhance our experience after so many issue. We asked for 1 hour late checkout (1pm instead of 12pm). They didn't even give it to us this. Horrible horrible service!

Camping, glamping and luxurious cabins on offer in the beautiful Jabeel Hafit Desert Park at the foot of the east side of Jabeel Hafit, the highest mountain in the UAE. DIY bbq or try the surprisingly delicious food at the resort’s outside restaurant. Beautiful setting, friendly staff. Slightly pricey. Dinner is definitely worth it, breakfast is not quite, although I recommend the freshly made smoothies. Don’t count on great internet connection, which can be a blessing in disguise. Oman border at a couple of kilometres distance. Altogether a great stay and highly recommend it.

Absolutely beautiful stunning scenery. Luxurious stay in the Desert at the foot of the mountain. The amenities were excellent. The plunge pool was just fantastic to cool off in the heat and the lodge tents were like hotel luxury in raw desert. Glamping big time. Incredible place with Neolithic archaeological sites to walk around in the late afternoon. Special mention to Godfrey, Adil and Richard who all went out of their way to make sure we had the perfect stay. Perfectly balanced the provision of luxury without encroaching on the raw rocky desert.

Great desert resort and very reasonable in pricing. Breakfast offering is incredible and the resort offers many activities during the day and the lodging is comfortable with AC and decent facilities . The heritage tents have communal washrooms and ablutions whilst a little more money will give you your own dome or hut where you will have onsuite facilities . All the lodging comes with great Mountain View’s and seclusion

This was a beautiful place to stay, in the foothills of the Jebel Hafeet mountain. We were in one of the domes. The dome was exceptionally comfortable and the plunge pool a cooling treat. The scenery was absolutely stunning and very peaceful. Would really recommend the DIY BBQ! Breakfast the next morning was very tasty. Thank you to Qamar and Pradeep for being so helpful- nothing was too much trouble

Totally mismanaged with credit card theft. Location with potential. The prehistoric site is unique but recommend sleepover elsewhere. They charged twice every single item on the credit card. Lodging, activities, rentals, etc. They do not respond to emails or texts. Two months later they promised to pay back and never did. We ended up paying everything double the price! Tent included. A real scam by employees. We had alerted them while paying that we receive double charge notifications while paying, they said it is normal.