Al Ain Hotels with Bars

Was fantastic holiday with friends. Rooms were ready early. Staff friendly and helpful. Food was very nice on the balcony. Drinks were fresh juices and refreshing. Always stay here on my travels to Al AIn. A great peaceful place

Well placed and silent and 100% clean rooms next time i will try not to take a room which have connecting doors

This was the second time we stayed at the Ayla Grand for six months visiting Al Ain and family. It was another very good stay and the assistance was very good. The food and beverage staff were terrific. Babar and Harrish do a tremendous job in their hiring and traning. Eltose was very helpful and provided excellent service. Mohammed, from Chennai, India, was incredibly friendly and helpful. The concierge team was always very friendly and helpful, especially Arun and Yanip who have been there for both of our trips. George in sales guided us throughout the process and was great. Overall a great experience.

I recommend the hotel in terms of the nice location near the Helli Mall and the city center and in terms of the professional and welcoming service and room cleanness.

If I can summarize the experience in this hotel, it's one of the worst hotel I have ever been my whole life. They say it is a four stars hotel, but I assure you it wouldn't even reach the standard of a normal hostel as they are not following the international rules of hospitality, and this comes from a frequent traveler and someone working in hospitality field. Now, to explain my experience it's the first time to face such an issue where the hotel is kicking out their customers. After booking, paying and confirming the reservation for 2 nights 3 days, next day we head to the hotel and we reach 9 pm. As soon as we arrived, the guys gave us the news, yes you have booking but you will stay only 1 night and the next days 12 pm you have to leave as the hotel is booked by the government. When we asked why you didn't inform us earlier, they say we got the news 3 hours ago. Yes they had time to inform us anyways.. then we asked that we need to solve this issue and as they are responsible of this incident, they say we can't do anything for you, check in and leave tomorrow 12 pm. OK what about our money? We shall get it in 4 days to 2 weeks as it's through *********** Away of that, the way of hospitality we have received of lack on communication and handling a furious customer who is coming late night on such Hazzard news. While we were leaving, and after filing a complain to the tourism authority about this hotel that we shall never visit again, they say ” the hotel is being taken for quarantine”.. sorry but why you never even informed us this from the beginning. Why everything has to be late and you have to leave your customer in the street with an unplanned accommodation Such an awful hotel that even iy foenst the one start rating I gave, as if it was me, I would give them maximum QUARTER star. Note: Night shift supervisor with the name Abdul Muthaleb, is a real example of lack in communication and solving problems. Talking to the guest in a manner as if he owns the world saying NO SOLUTION. Complaint has been filed to the tourism authority hoping we get our rights as a customer being humiliated as such.