Golden Beach Bodrum by Jura - All Inclusive

Avoid this dirty and unhygienic hotel. We arrived late at night and, despite booking in Feb for 4 adults and 4 teenagers, the reception staff were surprised we were a booking of 8 and hastingly added 2 extea sofa beds to 2 rooms. The Air Conditioning in my room was leaking - Maintenance were very good at coming immediately to fix - but fixed and left several dirty puddles of water on the floor. We had 3 rooms - beds were made in 2 rooms (and only occasionally) - 1 room received no cleaning. The entire week our bathrooms were not cleaned at all. I found a couple of cockroaches in my bathroom - not removed. We had to ask at reception for clean towels and toilet paper. Our 2 x 16 year old boys were in 1 room - even when room locked from inside you could push door open from outside. Toilets in public areas had big notices saying pls don't put used toilet paper in toilet but use trash bin - which were overflowing. Flys landing on food in buffet area, birds flying around food and seen in kitchen; cats in restaurant - jumping on tables, amongst guests legs - cat faeces seen in restaurant. No non smoking area in whole hotel - everywhere reeked of cigarette smoke. Bar drinks very limited - beer, vodka and gin; no wine and frequently running out of tonic water. Bar staff picking up ice with bare hands and using dirty glasses (I was served in glasses with lipstick stains). Got an electric shock from hairdryer and room fridge. Another guest had a broken shower screen. Broken grills and uneven decking round pool area. Staff very rude or ignoring English guests. Private beach dirty - cigarette ends, sunloungers broken, dirty nappies what looked like cat litter. Beach bar only served beer and pepsi; very dirty. We booked through On the Beach - photos on website are old photos; lists tennis courts, gym (photo on website) and games room - all non existent. No customer service at all. 3 of us got food poisoning from undercooked food - was definitely hotel as we didn't eat anywhere else. I asked staff if I could speak to the Manager - still waiting!! I emailed Manager when we got home - 5 days later and I haven't heard anything back from him or the hotel. Lovely location; beautiful country but spoilt by this dreadful hotel. Pls pls avoid.