Guest User
October 9, 2024
Please Read the reviews saying not to come here, reading the reviews we thought they were over exaggerated however they are under exaggerated in my honest opinion. My family and I arrive around 3am it was extremely dark and we couldn’t even see what was infront of us as there was no lights at all, this resulted in my great aunt who is in her 70s to fall and trip over the unsafe pavement of the hotel which was ragged and not laid properly. We then checked in to the reception where we asked to seek medical attention to her leg as it was a very deep and bloody cut which required stitches and regardless of travel insurance which we had they charged to just look at the cut. We then followed the receptionist up to our rooms which were a long walk and right at the back of the resort, which is not ideal as we had children and elderly people with us one including a pram , as we reached the building there were many steps to go up and very steep, we got to the first floor and the elevator was an old door with a very unsafe elevator on the other side of it which could barley fit 2 people and was a struggle for a babies pram, after about 15 minutes we managed to get to our floor which was the 4th floor and into our rooms, at first glance the rooms weren’t so bad but as we walked in dust stuck to our shoes and the sheets and towels were filthy with stains and bad smells, the beds are very hard and we barley slept the whole week we stayed, the showers felt dirty to even be without shoes in and the water was barely warm, they clearly had not been cleaned for a very long time, the toilets had stains inside and the bins weren’t emptied, there was dirt inside the cabinets and bits of rubbish swept to the side, our hotel door did not lock and neither did the balcony door and we could not change room as it was just me (18) and my cousin (17) year old girls and had to be close to our family, there was no wifi anywhere in the hotel besides at the reception which in the day there was many people using it so it did not work, we had to come down to reception multiple times to ask for water which they gave in tiny plastic cups and no more than 3 were allowed to be given, my parents asked for a travel cot as there is a young baby and it should have been provided before hand as it was stated, they took 3 hours to bring it after multiple asks, as me and my cousin left the reception the receptionist followed us up to our room and tried to get out numbers and make us go to the beach with him the next day, when the answer was no he continued to try knowing our ages, this made us very uncomfortable and nervous to even be out of our rooms alone. The next day the we went for breakfast the food was barley edible and made us sick, same with lunch and dinner however they were slightly more manageable, we had to get taxis back and forth from town just to buy food to eat which defeats the purpose of all inclusive, we were denied cutlery when we did eat and told to “not speak English to