Occidental at Xcaret Destination - All Inclusive
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Occidental at Xcaret Destination - All Inclusive

No. 8 of Premium Hotels in Tulum
Camino a Xcaret Carretera Federal Chetumal - Puerto, Avenida Benito Juárez, 282, Akumal, Quintana Roo 77710, Mexico
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Highlights
Ideal location
Lots to do
Delicious breakfast
Free parking
Amenities
Outdoor swimming pool
Exclusive Beach Area
Beach Volleyball
Snorkeling
Hiking
Sauna
Spa
Massage Room
All amenities
Property Description
When you stay at Occidental at Xcaret Destination - All Inclusive in Playa del Carmen, you'll be by the ocean, within a 5-minute drive of Xplor Theme Park and Xcaret Eco Theme Park. This all-inclusive property is 5.1 mi (8.3 km) from Quinta Avenida and 5.2 mi (8.3 km) from Playa del Carmen Maritime Terminal.
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8.1/10
Very Good
Cleanliness8.1
Amenities8.1
Location8.1
Service8.1
All 102 reviews
Surroundings
Airport: Cozumel International Airport
(21.1 km)
Landmarks: Torre Escénica del Parque Xcaret
(220m)
Landmarks: Pro Dive International - Occidental at Xcaret Destination
(460m)
Landmarks: Templo del Agapo
(460m)
Landmarks: Museo del Arte Popular Mexicano Parque Xcaret
(480m)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

6

Deluxe Room (Unlimited Xcaret Xperience-Basic Entrance)

2 Double bed or 1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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9

Deluxe Concierge Room

2 Double bed or 1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Electric fan
Private toilet
Room Details
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7

Deluxe Room (Concierge, Unlimited Xcaret Xperience-Basic Entrance)

2 Double bed or 1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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9

Junior Suite Studio

2 Double bed or 1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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7

Luxury Room (Royal Level)

2 Double bed or 1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Electric fan
Room Details
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7

Royal Suite

2 Double bed or 1 King bed
Free Wi-Fi
Non-smoking
Private toilet
Mosquito net
Extra-long bed (over 2m)
Visual alarm device
Room Details
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6

Luxury Room (Level Unlimited Xcaret Xperience-Basic Entrance)

2 Double bed or 1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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6

Deluxe Room

2 Double bed or 1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Electric fan
Room Details
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6

Royal Suite (Level Unlimited Xcaret Xperience-Basic Entrance)

2 Double bed or 1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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9

Junior Suite (Unlimited Xcaret Xperience-Basic Entrance)

2 Double bed or 1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
Check Availability
5

Deluxe Unlimited Xplor Xperience-Basic Entrance

2 Double bed or 1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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Guest Reviews

8.1/10
Very Good
102 reviews
  • Cleanliness8.1
  • Amenities8.1
  • Location8.1
  • Service8.1
Average for similar properties in Akumal
Most Mentioned
Review summary
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Location: The hotel is conveniently located near a park, making it easy for guests to visit. Many reviews highlight the short walking distance to the park and the unique jungle setting, providing a natural and engaging environment for visitors.(based on 1 review)
_‍Y‍X‍1‍9‍9‍7‍0‍*‍*‍*‍*
April 6, 2025
房間有些老舊,但是緊挨樂園,出行方便,在餐廳旁邊有個小門直通樂園,中午從樂園回來可以吃個自助餐再去,很方便
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_‍W‍e‍C‍h‍a‍t‍3‍0‍4‍4‍9‍*‍*‍*‍*
November 2, 2025
去樂園很方便走路五分鐘就進去了
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S‍U‍H‍U‍A
December 28, 2024
This is the worst 5-star all-inclusive experience our family had during christmas. We did not have hot shower for three nights and the room has been freezing cold. We informed the hotel the first night and they kept sending maintenance people without fixing it. And whats worse, they did not really care about our problems. Everytime I called them, I need to explain the situation again. And what I got is 'we will send someone to fix' ' the hotel is fully booked so not possible to change the room' or 'this is the general problem'. The daily activities and restaurants are good but I think the room itself is the basic of which the problem and technicians visits, really bother our holiday mood.

Services & Amenities

Outdoor swimming pool
Exclusive Beach Area
Spa
Fitness Room
Bar
Billiards Room
Restaurant
Multi-Function Room
Children's Playground
Kids' Club
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Outdoor swimming pool
Parking
Public (not only for guests) is available On-site parking. Reservation not needed.
Transportation
Front desk services
Languages spoken
Food & drink
Health & wellness
Activities
Public areas
Cleaning services
Facilities for children
Business services
Accessibility
Safety & security

Property Policies

Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 11:00

Front desk hours: 24/7

Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cots and Extra Beds
For all room types, cots can be added, but extra beds cannot be added.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
AgeFee
Children 2 years old and under
Extra cot: Free

Breakfast
StyleBuffet
Opening hours[Mon - Sun] 07:00-11:00 Open
AgeFee
Adult
Contact property
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

  • Cash

Property Description

  • Opened: 2016
  • Number of Rooms: 700
Phone:+52-9848715400
Email:xcaret@occidentalhotels.com
When you stay at Occidental at Xcaret Destination - All Inclusive in Playa del Carmen, you'll be by the ocean, within a 5-minute drive of Xplor Theme Park and Xcaret Eco Theme Park. This all-inclusive property is 5.1 mi (8.3 km) from Quinta Avenida and 5.2 mi (8.3 km) from Playa del Carmen Maritime Terminal.

Treat yourself with massages, body treatments, and facials. After dipping into one of the 7 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Enjoy seafood at El Pescador, one of the property's 11 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 11 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Make yourself at home in one of the 765 air-conditioned rooms featuring free minibar items and LED televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Frequently Asked Questions

What are the check-in and check-out times at Occidental at Xcaret Destination - All Inclusive?

Check-in at Occidental at Xcaret Destination - All Inclusive is from 15:00 and check-out is by 11:00.

Does Occidental at Xcaret Destination - All Inclusive have a swimming pool?

Yes, Occidental at Xcaret Destination - All Inclusive has a pool.

Are pets allowed at Occidental at Xcaret Destination - All Inclusive?

No, pets are not allowed at Occidental at Xcaret Destination - All Inclusive.

How much does it cost to stay at Occidental at Xcaret Destination - All Inclusive?

Prices at Occidental at Xcaret Destination - All Inclusive may change depending on dates, hotel policy, and other factors. Enter your travel dates to see the latest prices.

Which airport is closest to Occidental at Xcaret Destination - All Inclusive?

The nearest airport is Cozumel International Airport, just straight line distance from hotel: 21.1 km away.

What is the cancellation policy for Occidental at Xcaret Destination - All Inclusive?

The cancellation policy for Occidental at Xcaret Destination - All Inclusive depends on the room type and booking terms.

About This Property

Average Price FromJPY85939
Hotel Star Rating5