Saturn Palace Resort

We are on the last night of our 11 night stay at Saturn Palace. We are really disappointed to be leaving tomorrow and have already been looking at dates to return later in the year. From beginning to end we have had a fun, relaxing, stress free family holiday. As previous reviews state its the staff who make this place special. Whatever the management are doing to keep their team happy and motivated please keep doing so as I have never been to a hotel where every person working genuinely seems to want to help in whatever way they can. We arrived late and had a problem with our room key which was fixed really quickly by the man showing us to our room. We booked a VIP whirlpool terrace room which was immaculately cleaned and restocked every day by the friendly and hard working housekeeper. We had such beautiful views over the pool and the sea and it was a luxury to have a whirlpool bath on our terrace with a drink at the end of a hard day sun bathing! We felt it was worth paying the extra. We really enjoyed the food here with so many different foods at the main restaurant and the kiosks around the hotel. We aren't very adventurous foodies but there were plenty of meats, kebabs, casseroles, curry, pasta, chips, nuggets, burgers etc and there always seemed to be vegetarian options and fish dishes too. The desserts are the best we've experienced on an all inclusive and they don't use the clear jelly stuff on all of the cakes like we've always experienced in Turkish hotels before. They have ice cream throughout the day and in the main restaurant for dinner. Drinks are also great, beer from the bar is Tuborg and there are cans of Efes in the mini fridge. There is a large selection of cocktails, wine, soft and hot drinks etc and I really enjoyed the ice coffee (with a baileys thrown in after 2ish). The pools are large with plenty of sunbeds, despite whatever time we ventured down we could find several poolside together. Towel exchange is quick and easy from the spa next to the indoor pool which we used a few days early on during our stay as the outdoor pools were very cold, but we could see maintenance staff monitoring the temperature and it was heated slightly making it a little more enjoyable. The pool bar staff work so hard bringing drinks to your sunbed throughout the day. There are also snacks like pizza, burgers, cakes, ice creams coming round the poolside which was a lovely touch. Also the Customer Relations team come round most days to catch up and see how everything is going and if there are any problems, and from what I heard they sort problems very quickly. The only issue we had was the air conditioning unit is controlled centrally and due to the time of year was only on fan mode which was bearable, however that was switched off a few nights as some guests felt the hotel was cold. We spoke with reception and tried to explain that these guests could just turn off the fan from their room (or there is even an option to have heating). I don't thin

We have spent 2 amazing weeks at this Hotel, the food is lovely, the place is so clean and the staff, from the kitchen to the cleaners, waiters, bar staff and especially the entertainment team work very hard as you see everyday that you spend here. Everybody goes the extra mile, and they can't do enough for you. The guest relations team go around everyday asking if everything is ok, is there anything they can improve and I can honestly say they really can't make it any better than it is. There are different bars to go to, different restaurants, there's entertainment every night from dancers, live music, there is an extreme sports show, there is even karaoke and bingo which actually has great prizes. I couldn't remember everybody's name, but special shout outs to Zeki, who made me laugh everyday, he is brilliant with kids and adults and so much fun. Again, special mentions for Hassan, Ozkaan, Mert, DJ Ozzy and the entire entertainment team (wish i could remember all their names) there's games to play everyday from darts, shooting, table tennis, volleyball, a real tennis court, a football 5 a side pitch and different pool games to partake in all made fun by the entertainment team. The bar staff and waiters, especially Serhat, Ferhat, Sefer, Tugba, Mahir and the girl from the rooftop restaurant, again, all go the extra mile for you, nothing is too much trouble. So many names I can't remember who deserve credit too. I would 100% recommend this hotel to anybody whether a younger or older couple, or a family with children from any ages. This is the place. We also went to the spa which offers a range of different treatments and packages (shout out to Senar) I had never been to Turkey before but I would definitely come back to Saturn Palace if I did. I can't thank these guys enough for a great family holiday. Also, the weather has been stunning. No complaints at all. Hopefully come back in the future to the same team who work here now. Amazing, Thanks.

Very very good hotel and the staff absolutely made it and would rather them higher if I could. Location. There is a mall pretty much opposite or a short walk to more which is well worth it. A lot more shops at other end of resort which probably necessitate a taxi for most Food A la carte restaurants were ok but nothing special. Pool restaurant upstairs was very good and no need to book (only open at night). Snack bars good but inconsistent Drink Alcohol was hit and miss on quality but it's AI so just drink more lol. Cocktail bar was very good but only open till 10pm Aircon Worked very good in the room and main restaurantbut almost non existant in the hotel main areas and bar Staff Superb. Couldn't do enough for you. Had an issue with room. Fixed it. Always bringing drinks to you at pool side etc etc Room Bed wasn't the best but certainly not the worst. Had a family room with 2 bedroom and enough space for 2 adults and 2 teenagers comfortably. Mini bar filled daily. Aircon good and shower nice and powerful Pools Good pools but a bit more crammed in than other hotels I've been too. Good but not brilliant slides and beach was almost part of the hotel so easy to come and go Extras Coffee shop is superb and the guy in there makes a superb coffee and is really friendly. Funfair also a nice addition for the kids Overall a really good holiday but I'd try a different hotel next time as some others along Lara Beach stretch looked more spectacular (although probably more expensive too!)

We had a fantastic time at Saturn Palace. Room was excellent. Comfortable beds, clean, and cool despite the unseasonably high temperatures at the start of our holiday. Special mention to Zeynova who looked after our room brilliantly for our two weeks. Quick tip, if you want to change your minibar configuration, just let Guest Relations know and they will be happy to help. Pools were fantastic, all three with a different vibe. We settled on the big (middle)pool where we spent the majority of our time. No review can be complete without mentioning Mami - what a guy! Looks after you like royalty and a great laugh as well “two beers mate? Yes please” Mami is what holidays are all about! Food is amazing - there really is something for everyone! We visited the Rooftop bar on several occasions - not sure many know about this place as was always quiet - give it a go, it’s well worth it. Guest Relations were great. Came to see us every day to see if there was anything they could do to make our holiday better. Happily there wasn’t. The Patisserie is a great area to relax in the evening between dinner and the show / fair. The most air conditioned area of the hotel outside of the rooms. Complimentary cakes were great. Right next to Lobby Bar where the superstar was Idris who was a great laugh every night. The entertainment team worked really hard to make sure that you enjoyed your holiday with daytime activities, and great evening shows. Reception Team, come on guys, give us a smile!! That’s my only slightly non-positive feedback. The guy that checked us in didn’t crack a smile and was very mechanical in his approach - not fitting with everything else we found about this hotel. We will absolutely return and can wholeheartedly recommend Saturn Palace for a wonderful family holiday! Thanks for a great two weeks!! A

Room is in principle good. But due to lack of maintenance we had a lot of problems. Light in the bathroom was not working. Light outside the room was constantly red (imply that we are not in the room) so that a lot of staff walked straight into the room without knocking the door although we/the baby was sleeping. The door handle fell of several times although the technical staff repaired it (on the same day it fell of again). Location is good. The only good thing. Safetywise: Actually good but we felt unsafe since several times a day the staff walked into the room without knocking. Food was just OK. But the service was poor. Breakfast table was not ready several times. Although we sat on the table nobody took care about spoon, knife and forks. Tables were not clean. Many staff walked in front of us but nobody cared. Orderings of Tea or other beverages needed ages to come to the table We were several times in other hotels in the same price class in Lara. And this one is by far the poorest. Some were multiple times better although they cost same. Now I understood why even turkish people are going to Egypt or Greece. Turks know that the service here is not worth the money.

Our first time in Turkey and what a wonderful hotel. The staff are fabulous and work so hard! Rooms are fantastic. Plenty of choice for food. Ibrahim from guest relations is very friendly and will go the extra mile to help you out in any way. Duru from the main dining area is fantastic and our children love her, everyday she makes us feel welcome and treated us like family. Very friendly and polite. The staff work so hard. We love the animation team, entertainment is great. We are only half way through our stay but know we will be back again next year. The Anderson family.