Swandor Hotels & Resorts - Topkapi Palace Reviews

Second time visiting Topkapi, will not be returning. Worth reading before you visit as the hotel has gone downhill. Let's start with the positives: - Cleaning staff, dining staff, kids club staff = excellent. - Guest relations staff = helpful Now onto the negatives: - Water temperature in shower fluctuating - Lots of building work on site, a white van speeding round whilst kids were playing - Lots of facilities closed for maintenance, including beach, pools and outside catering - Emailed prior to arrival as I wanted to pay for a better room and add on a guest for 2 nights, no reply to the email via trip.com or Swandor website. When I arrived I mentioned that I tried to contact the hotel, lady at reception told me "that is not my problem sir" - Went to reception at 5:30am to see if the gym was open, receptionist greeted me by saying "yes". I responded "good morning" and asked about gym opening time, he told me 7am. By 7:40am nobody was in the gym so I went in and worked out without staff being present - I asked to speak to the manager on 4 separate occasions, each time I was refused - Room unclean at times (especially on single bed where my daughter slept - picture attached) - Fuse box broken open in room (picture attached - very inviting for a 3 year old) - Food was hit and miss but overly repetitive. Potatoes were completely uncooked and when I mentioned to dining staff it was removed from the buffet. - Raw chicken (picture attached)

Not bad, it would be great iif all the facilities will be opened.

This vacation hotel is very suitable for the family who like sea. In here you can watch and play on the beach and enjoy the food and soft drinks all the day. All star to say

Kids enjoyed kids club, waterslides and ice cream. Good choice of food at restaurants. For me it too crowded and a bit too noisy. Pier is still under construction and you can hear and smell it near the beach.

No activities at all. Most things closed, even the beach is closed, no bar no food. Only the main restaurant is open. Completely no night show at all. Room is located on the ground floor, which is very noisy at night. The room also has no cold air from the air conditioning, it only blows out hot air.

the amenities was exeland i enjoy the food and the bar the room servers was amazing i want to thank all the Hotel staff

Amazing highly recommended

Super..

I liked everything very much! The service is excellent! Laura advised us on all issues, very friendly! The food is excellent! Thank you!!!

A good hotel corresponds to the 5* level, good food but the price is too high compared to other hotels

Very nice hotel, but poorly located, buffets and tables are a little lacking in clarity. But otherwise very nice vacation

We really liked the hotel - cleanliness and daily cleaning of the rooms, clean well-groomed territory, delicious food, wonderful entertainment program - we liked literally everything!👍🏻👍🏻👍🏻 We thank the hotel staff for the warm welcome! We will be happy to recommend the hotel to our friends!🤩🤩🤩

Excellent family hotel. Lots of kids, good playground/ Responsive person, ready to help on any issue. True, there are a lot of people - a lot of rows of sunbeds around the pools and on the sea. Crowded. A beautiful pier, there are a lot of sunbeds on the pier - you feel quite secluded there - so there is a harmony between crowding and solitude. The hotel can be called Russian (among the hotel staff there is a team from one of the CIS countries who speak and understand perfectly in Russian). There is nothing to do outside the hotel. The food in the restaurant is excellent, but without super frills. If the food (in the main restaurant is available around the clock), then most bars close at 00:00, one at 01:00 and a disco bar at 02:00, although this is unprincipled for me. I was surprised and pleased by the system of services for a late check-out - there is a special house for this - there you can leave things in a personal storage room, take a shower, change clothes, leave a document in a safe, etc. The patisserie is not very conveniently located (at the other end of the hotel) and its working hours leave much to be desired,

I had a wonderful holiday beyond perfection, very nice hotel, everything was great.