Marhaba Palace

I stayed in this hotel from September 1st until 12th, in the room 408. The first night I was assigned to the room 434 (no terrace, garden view), but I didn’t like it, so they moved me the next day to the room 408 (spacious, with 2 beds, terrace and garden view). It was a lovely room, with separated WC and the bathroom with a bathtub, old but functional wardrobe closets with a safe (which was working, unlike the one in room 434), and a very nice terrace with 2 chairs and a table (there are clothes-tubes for drying towels and swimsuits, which are not enough, so one has to use chairs, too). There was an empty fridge: they supply one liter water bottle per day in the room, but you can take 0.5 liter water bottles from any of the bars, as many as you need. There are bathrobes and sleepers, as well as a kettle for making tea/coffee in the room (no creamers, only sugar). Floors are tiled everywhere, with a carpet only under the bed and about 20 cm on all sides. AC was working. Resort has a main restaurant with a terrace, buffet-style, for all main meals (abundance of choices, both in quality and quantity of food) and a la carte restaurant which has to be reserved day in advance (my friends used it once), and several bars: Beach bar (snacks and lunch during the day), Lobby bar with a terrace (best served coffee, beside the one I made myself during breakfast), Moorish Café (lovely place, we used it only once) and American Café (it was always closed when I passed by it). Entertainment team was active both on the beach and by the pool. They were working throughout the day and if a guest wished to play all sorts of games or just watch (like me), they were there. There was a different show every evening at 21:30 h, advertized everywhere (program was on weekly basis). The staff of the hotel is fantastic: they work hard and long hours, mostly with a smile and kind greetings. I do not recall their names: cleaning lady left my room every day with fresh flowers or new towels, replenished water-bottles and cleaned floors in the room; waiters in the restaurant and bars were always there if we needed anything; guys by the pool were there at dawn helping with parasols and mattresses for our loungers; there was always someone at the Reception, answering questions (which I had many!), helping with various arrangements, especially to organize a driver and a vehicle for our private excursion, etc. There was only one big problem I noticed: the resort needs more staff, because there are omissions and annoyances that would have been avoided if there were more people at hand and working. My terrace would have been cleaned every day, too; pools and pool aria would have been completely cleaned by 8 a.m. when the guests start pouring after the breakfast; the beach would have been “combed” and flattened at least once a week if not daily (as I’ve seen in other resorts in Tunisia), which never happened during my 11-days-stay; it would have never happened to not have clean towels a

What a dump , in need of a refurbishment . The whole complex in in need of some work. The food was bland and repetitive, most of the dishes are unidentifiable and not labelled. Lot of local fish dishes or potato dishes available . Birds fly in and out of the restaurant area crapping The food as they go , and eat the food off left plates and unattended food stands. The bedrooms are tired and worn The staff are fantastic and can’t do enough for you whilst you’re there. Unfortunately the restaurant manager is rude and can be seen bullying staff openly around the restaurant area in front of guests

Absolutely brilliant, staff are fantastic, very caring and considerate, activities are very good, entertainment is so funny, could not find one fault with the food at all, bedrooms are immaculate always 10/10, maids are so kind always 10/10 they will do anything for you, we have been multiple times this year and will definitely be coming back next year.

The staff at this hotel really make it they all work so hard and / or soi friendly all bar staff n reception staff was lovely n the entertainment team was great mom mom was love the girls was fab they was so happy to help make your holiday feel good the food was hit n miss the la cart was the worst we ever been too when we complained I will say the main chef cooked for us so that was lovely the pudding was always good pizza was good the main let down of this hotel it needs a updated for the full hotel it's very run down n dated we had to move room 3times lots of faults air-conditioning was really bad in first 2rooms and lots of other faults with the rooms witch is a shame as it cauld be a great hotel if it was refurbished it's really letting the fab staff n guests down

Me and my better half booked this as cheap get away and after reading some reviews became a little nervous, upon our arrival we were very pleasantly surprised, whilst a little dated the hotel was lovely. The staff are friendly and polite and can't do enough to help you relax and unwind. Waseem was one of the standouts for us absolutely brilliant, Hichem did the excursions he works within the hotel at first was slightly nervous as you hear people being caught out but we took the chance and booked 2 a camel ride and a pirate ship for £60 each which for what we got was good value and a great experience if booking one I'd advise the pirate ship it was our favourite really good half day trip out with a show to finish it off , I will say you get out of the trip what you put in so get involved and have the blast we had. The only critique we have is the restaurant could have more choices and less repetition but we a lovely lady from guest relations was asking for our experience and we conveyed this , she was polite understanding and asked for some suggestions. We also met the manager Rush and he also asked us about our stay they are intent on returning it to it's former glory a little tlc and the hotel will be at the same great standard that the staff are at . Over for a cheap all inclusive holiday in the sun this was a great getaway and we will be visiting the lovely staff and hotel again