Guest User
January 31, 2023
The room is quite good in general and cleaner than other hotels in India, although the furniture was full of dust and there was damp on the wall. But there are ***y details that need to be improved: The first day there was a bottle of water in the room (although hot), but the second day they didn't leave it; so, we asked for it and they told us to order it from the restaurant. We had to explain to them (as we could, because the guys facing the room don't speak English, only Hindi) that the water was not for drinking, it was for brushing our teeth because we can't do it with tap water. In all the hotels in India except this one, they have put water in the room for us to brush our teeth and drink. The first day there was only a small bottle of shower gel in the room and it is a room for two people; so, we had to ask for another. The next day, when we left the room, we told the reception that when they cleaned it they would leave two bottles of gel and towels for everyone, because there was only a shower, but when we arrived there was only one bottle and there were no towels for ** *you. We had to ask again for the towels and another bottle of gel and explain that each person needs a bottle because they are small. We also had to ask for toilet paper because there was very little in the room. The first day there was no hot water in the shower; so, my boyfriend took a shower with cold water. Before taking a shower, I called the reception to say that there was no hot water, they gave it to us and I was able to shower with hot water. The next day there was again no hot water; so, before taking a shower, we called the reception to ask for it, they came to try to give it to us, but they made us wait a long time and it didn't come out hot; so, we got tired of waiting and we both showered with cold water. When we went down to the reception to check out, we discussed it and they told us that we should have notified again, how ***y times do we have to ask for hot water to get it? There is a fridge but it doesn't work. The room was already paid for by the app we booked it on, but at checkout they made us wait to see if there was any more charge and tried to charge us restaurant charges that were not ours as we had not ordered anything. They brought first a ticket, then another two... They don't even know who the restaurant tickets belong to. Is incredible! We told them that we couldn't waste any more time because the train was leaving and we left.
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