Hotels Near Au Bonheur des Marques in Aix-en-Provence

Clean and updated room with small kitchen that has everything very nice helpful staff 10 min walk to center I had a large balcony (but there is no privacy between the other balcony ) and the balcony is off the bathroom which was a bit strange ….very quiet room nice stay

It is really difficult to park in downtown Aix. It is recommended to call the hotel to reserve a parking space (there are three). This is a very popular hotel, very trendy. Several clerks are very enthusiastic, and Chinese people who are not good at English don't have to worry about communication problems. Because the road was being built nearby, the clerk patiently drew me a road map on the map, and also took the initiative to recommend restaurants and attractions to me. There are small supermarkets, fruit shops, snack shops nearby, and there are delicious restaurants where locals also go at the intersection, called Le Thermal. But it's best to go back to the hotel by 7pm.

4-night stay Upside: (1) Space - limited-service apartment concept. Separate bedroom, bathroom, toilet, kitchenette, living room & balcony (within dining table) (2) Location - nearby supermarket & gym (not affiliated with Adagio); walking distance to the old town (3) Laundry room - located near reception; takes credit card payments; but there's only 1 washer and 1 dryer, so plan ahead (4) Quiet - inward facing apartments don't get street noise and face a pleasant internal courtyard Downside: (1) Air-conditioning issue - apparently, there was an ongoing air-conditioning fault affecting some apartments, including the first apartment we were assigned at check-in. Also, apparently, guests were supposed to have been informed about this, but we weren't. None of the correspondence we received prior to check-in mentioned it, neither did anyone mention it at check-in. Initial response when we queried why the apartment wasn't getting cool was the offer of a standing fan. This was completely unacceptable given the high summer temperatures (＞30C) in a west-facing (afternoon sun) apartment. It would have been too uncomfortable to sleep, even with a standing fan. Not to mention the lack of transparency. After further enquiries, including regarding repair timing (several days!), suddenly another apartment, with functioning air-conditioning, became available. As Adagio is part of a major international hotel brand, issue could've been better handled by offering affected guests, whether in advance or at check-in, the option of (a) transfer to a similar-class property (in-network or otherwise) at no cost; (b) full refund; or (c) fully-transparent ”informed” acceptance of apartment with faulty air-conditioning.

This business needs a huge overhaul. It is unacceptable to rob guests with such terrible accommodation. I had booked 10 days in this place. Upon my arrival after a long trip with my heavy backpack, the receptionist ignored me as I waited for her to greet me. What a greeting! 'You will need to bring your rubbish in the bin before you leave; you will be given fresh linen in four days; you need to sign in to the internet every time you use it; you will need to do the dishes before you leave' etc...No welcome words, only orders. I felt I was signing in to jail! I have been in hostels in the past, am well travelled and I manage my expectations, but this was far worse than any hostel, airbnb, hotel, or residence I have ever been to. Upon entering my studio - I would not call it an apartment, I found the shower head dirty, the wastebasket dirty, the walls bare of any decor except for a cheap frame. There was only ONE plastic hanger in the closet, with all the others broken. In the kitchen, there was a 2oz bottle of washing detergent and not much at all, not even a coffee maker, just a kettle. There was only one roll of toilet paper for my 10 day stay. No one was ever at the reception except early in the mornings. You could not reach anyone in the afternoon or evening. When I ran out of toilet paper, I asked on my way out to have a few rolls dropped in my room. Upon my return that night, nothing. Luckily I met some guests who were sitting outside (equally unhappy with the residence), who saved me and were most kind, bringing me a roll. When the next morning I asked for toilet paper again, after having left a note at the unstaffed reception desk, I was finally given some. But fresh towels after 4 days? The response was ”well, I don't know, I have to ask my colleague...” I could not believe the staff's attitude. I was happily able to find a place 8 days later and could not leave soon enough. (Unfortunately, in high season and at the last minute, accommodations are nearly impossible to find in Aix.)

breakfast and coffee isn't good. No room cleaning service for 3 days. No toilet paper or clean towels for your stay. The room is quiet and clean. You have to pay 7 uro per day extra for your cleaning service.

Excellent quality/price ratio

Bel emplacement, paisible, malheureusement, il n'y avait pas d'eau chaude durant le temps de notre séjour, malgré le passage d'un technicien. Ce dernier n'a apparemment pas pu réparer la panne. J'espère que ce genre d'inconvénient ne se répétera pas pour les clients à venir. Sonia Jebsen

Fairly well-equipped studios, family swimming pool, correct set... but it depends on the rooms... so beware! Especially since we take a deposit of 300 euros (even if you only stay one night) WITHOUT an incoming or outgoing inventory. Declare therefore upon your arrival any imperfection at the reception so that you can recover your deposit. We also don't like the group of cleaning staff who, in the morning, carry on a conversation, chatter in the corridors and clutter them. The cleaning trolleys we accept of course, but when you see the cleanliness of certain rooms, you understand that it was more interesting to chat than to pass the broom.

On coming from the airport I didn’t find the hotel easy to locate. The entrance has steps in front of it and I had to lug my suitcase up them which wasn’t at all practical. Whether or not there was a ramp somewhere I have no idea, but I didn’t see one in the dark. After a frosty reception I found the room perfectly adequate and very quiet. The bed was comfortable. There was no water in the room which I found surprising and a small bottle would have been appreciated. The bathroom was very clean and modern and had very nice toiletries. The staff in the morning were very friendly and the breakfast was very good. The scrambled eggs were delicious. Overall the stay was okay but next time I will stay nearer the airport.