Fairmont Mara Safari Club

Pros: location is excellent, very nice amenities, food is very good, and game drives with Moseka were also good (despite not finding a male lion). I was injured during this trip and the nurse Betty took great care while redressing my wounds. All staff were very polite. The property itself is beautiful. Wake up service and morning coffee delivery was a very nice personal touch. View of mara river and hippos grunting away will never be forgotten. Cons: disorganised staff - they didn't know we were on our honeymoon trip despite telling them in advance. Phone did not work in the room and our room was in the far wing of the property. There were a lot of staff at the property who mentioned that they are assigned to us specifically but then we had to rely on the other staff. During checkout, they couldn't figure out we had prepaid in advance. They booked hot air balloon for us on the day of checkout only to then later rush us to pack in hurry when they could have simply told us to keep our luggage ready a day in advance.

We stayed here for only 2 nights and done 3 drives. Check in was swift and less than 15 minutes drive frim the airstrip. We had one of the deluxe rooms and Caleb was our room steward. The room was immaculate and caleb was very friendly and chatty and also got us a fan that we barely didn't need. Our room was about 10 minutes walk from reception but we could have phoned a cart. Our driver was Alfred and he was out this world. We seen everything we wanted to see and our drives were longer than expected. The breakfast at the hippo lake we will never forget. Alfred was very informative and easy to chat to. The walk.with the rhinos was again unbelievable and totally unexpected. Alfred your a star. The food was excellent but we thought the dinner was a bit below par for a 5 star hotel. The lunch though was excellent and we only had 1 breakfast but that was also good. All the staff were lovely and although we will probably never do another safari we would recommend this hotel.

Our honeymoon at Fairmont Mara Safari Club was the best and most memorable experience of our lives! Every moment was exceptional, thanks to the incredible staff who made us feel so at home. Special thanks to Lenkoko, who went above and beyond to ensure we had the best safari adventure; to Mary and Gerald, whose warm hospitality and attention to detail made our stay unique and delightful; and to Adan, who made us feel like we had a home away from home. We highly recommend participating in as many experiences as possible and definitely not missing a safari. We were lucky enough to see 4 out of the Big 5, but also encountered so many more amazing animals. The hot air balloon experience is also a must! While it’s the most commercial, you can’t beat the breathtaking views of the plains from the balloon, and the bush breakfast included is a real "pinch me" moment. Gerald and his team are also expert mixologists—don’t miss trying their locally inspired cocktails, especially the dawa! I also had a massage during my stay which I couldn't recommend more. In terms of facilities, they are superb. The tent design makes it feel more authentic , but it's a very luxurious stay with all the amenities and services you'd expect to see at a Fairmont. We couldn’t be more grateful to the entire team and have already recommended this magical experience to all our friends and family. We can’t wait to return someday! Patricia & Seb

We had the best family holiday at the Fairmont Mara. Huge thank you to the amazing team that looked after us. Caleb - thank you for being the best pen pal to my daughter, she thoroughly enjoyed the notes you left for her every day in our room and loved writing back to you! Vivian, Rose, Beth thank you for your amazing hospitality. I can’t recommend this hotel enough, the rooms are stunning, grounds are beautiful, food is plentiful and delicious and experience was the best we have ever had. We loved spending time in the pool during the day, checking out all the hippos at hippo corner, the balloon ride, safari (seeing 4 out of 5 of the big 5 repeatedly) and visiting the Masai village. A magical experience that we will never forget!

We truly had a once in a lifetime experience at the Fairmont Mara. The staff is amazing,the attention to detail. I loved the coffee wake-up, the warm water bottles at night and the towels after game drives. Ntaiya was a pleasure and kept our room so clean. The massages by Patience are a must, she is amazing and has the best view in town. The game drives with Tony were amazing. The food was very good. The Masai dances at dinner were fantastic. Everything was wonderful!