Fairmont Mara Safari Club

Pros: location is excellent, very nice amenities, food is very good, and game drives with Moseka were also good (despite not finding a male lion). I was injured during this trip and the nurse Betty took great care while redressing my wounds. All staff were very polite. The property itself is beautiful. Wake up service and morning coffee delivery was a very nice personal touch. View of mara river and hippos grunting away will never be forgotten. Cons: disorganised staff - they didn't know we were on our honeymoon trip despite telling them in advance. Phone did not work in the room and our room was in the far wing of the property. There were a lot of staff at the property who mentioned that they are assigned to us specifically but then we had to rely on the other staff. During checkout, they couldn't figure out we had prepaid in advance. They booked hot air balloon for us on the day of checkout only to then later rush us to pack in hurry when they could have simply told us to keep our luggage ready a day in advance.

Just recently spent one week at the Fairmont Masai Mara and it was the trip of a life time! The tents were luxurious, the food sensational and the two guided safaris a day were memories made for a life time! Every single staff member was welcoming, warm and so friendly. Special shout out to Mike our incredible guide, David at the bar for always remembering to have a nice cold Tusker post safari, Moses are very attentive server for all meals, Ntayai our housekeeper and of course Dennis, Nancy and Steve! Your staff made us feel like your family. This was definitely a trip of a life time! Highly highly recommend the Fairmont while at the Masai Mara! Thank you! Joanne and John

This is one of the most incredible experiences I’ve had. I’ve traveled around the world, and wow, this place is something so magical. The people are incredibly kind, considerate, and pay attention to every detail. Each tent has a dedicated caretaker, mine was Jackson. He seamlessly refreshed the tent while I was at Safari drives, making it a true 5-star stay! Thank you Jackson. Our Safari guide was Alfred. Who was just incredible! He knew all the animals, the history of different lion prides and every day he surprised us with a new and exciting sighting. When I thought it couldn’t get any better, Alfred always outdid the previous game drive. I will be returning for years to come. This is a MUST trip in your lifetime!