Guest User
June 1, 2024
We stayed at this hotel for 4 nights during our York and Yorkshire trip. The hotel is well located if you are driving, with links to all major roads, town and cities. On arrival at the hotel, my first opinion (which last..) is that the hotel looked somewhat tired and in need of some attention.. We arrived around 1 hour before the documented check-in time, and were advised that our room was ready, but it we wanted to check in early there would be a £10 charge… really? We were informed at check-in that if we wanted the room to be cleaned, and if we also wanted clean towels, that we would need to inform reception in the morning.. Again, really?? This is 2024… and I appreciate we all need to look after our precious planet, but this doesn’t mean we have to slip back a couple of generations to get our rooms cleaned, and to have a fresh towel.. Totally pathetic process, which failed on day 2 as I asked for both ‘treats’.. and when we returned to our room after a long day out, found the fresh towels literally ‘dumped’ in the bathroom, with the bed unmade, and used tea/coffee cups not removed/replaced.. We came to Premier Inn expecting a ‘Premier’ stay, but with service like this, this hotel should maybe be named as a ‘Basic Inn’ with very basic services…