When you make a reservation far in advance, you should be able to get the room you ask for. I was provided the handicapped room, instead of the standard room I requested. The accessible room should be reserved for those who truly need it. I was also disappointed that the accessible room is at the far end of the first floor near a side exit where you hear people entering and exiting all night. I now know that in order to get a hotel room in Aiken, you have to reserve very far advance and check in early in order to get the room you want. The hotel is very nice and the staff were great, I just wish I got the room I asked for.