Hotel Clarks Shiraz

Hotel was decent, slightly disappointed that this was the only “5 star” option in Agra, but certainly comfortable and staff were friendly and accommodating.

Do not stay here. Rooms are noisy and there is no concern for guest safety. The beside wall mounted lamps are poorly designed. I pulled the chain to turn on the light around 0400. The metal housing holding the lightbulb and surrounding glass fell and shattered on my left hand and nightstand. I was cut in three places. I grabbed a towel to stop the bleeding. I went to the front desk to tell them of the broken light and ask for bandages. The solo clerk on duty asked me “wait five minutes”. I did not see anyone from management contacted. I bandaged my hand from my own personal travel kit. Upon return from the Taj, about three hours later, I needed to clean the wounds and rebandage. I immediately spoke with duty manager to tell him of my injury. He did not apologize or offer any assistance or medical care. He only took photos of the photos I had taken of my bleeding hand and broken lamp. My tour guide spoke with him and obtained bandages and antiseptic. My guide was the only person who assisted with cleaning and dressing wounds. The hotel and management did nothing. When checking out two hours later, I informed the desk agent of my injury and that I was unhappy with my stay and inaction on hotels part. I was given a customer comment card, which I filled out with this information. It was stuffed into the overfilled suggestion box. No apologies or indication of concern from any hotel staff member, ever. I checked out and the shattered glass was still in the room. As a solo female traveler, my needs were marginalized. The hotel took no action to ensure my safety nor addressed my injury. A few hours later I sought medical care in Delhi and later was hospitalized. This hotel did not care for my needs as a guest nir did they take any action to address my situation. This is unacceptable. Photos show how hospital bandaged my hand. After driving to Delhi I could no longer bend my finger and went to ER. I was later hospitalized later that day for allergic reaction related to this accident. Regarding noise, this is a popular venue. On the fourth floor, I heard two hours of drumming and chanting outside the night before and the soundproofing is marginal. Do not stay here if you want service, safety, and quiet. Solo female travelers beware, you are on your own for any issues or concerns.

Big choice of very tasteful food in a nice restaurant. Very warm welcome and very good service from Manoj and Arbaz. Wonderful lobby and nice rooms. Quiet place not far from Taj Mahal and Red Fort. I recommend it. It was good experience in this hotel

I am really very satisfy with the Services spicely with manöj he is very copertiv and he is Service me pani pööri the Food was really very delicious ,all was perfekt and I ate a lot and my husband was also very satisfy with Mr Manoj ,he is really a gentleman :)

First of all plesent stay at clarks shraz agra.In checkers buffet spacialy Manoj and Jonee are the Excelent superviser who lead the team very proffesinally ..food is good thank to chef and all team .....................................

I had an excellent stay at Clarks Shiraz and would highly recommend it. The room was spacious, clean, and well-appointed with everything I needed for a comfortable stay. The bed was incredibly cozy, and the housekeeping staff kept everything spotless throughout my visit. The breakfast each morning was fresh, tasty, and with plenty of variety to choose from. I also had the chance to try the food at the hotel restaurant, and it was absolutely delicious, clearly made with quality ingredients and a lot of care. The staff was also very nice. Every person I interacted with was friendly, helpful, and genuinely committed to making sure the guests had a great experience.