Hotel Clarks Shiraz

Hotel was decent, slightly disappointed that this was the only “5 star” option in Agra, but certainly comfortable and staff were friendly and accommodating.

Do not stay here. Rooms are noisy and there is no concern for guest safety. The beside wall mounted lamps are poorly designed. I pulled the chain to turn on the light around 0400. The metal housing holding the lightbulb and surrounding glass fell and shattered on my left hand and nightstand. I was cut in three places. I grabbed a towel to stop the bleeding. I went to the front desk to tell them of the broken light and ask for bandages. The solo clerk on duty asked me “wait five minutes”. I did not see anyone from management contacted. I bandaged my hand from my own personal travel kit. Upon return from the Taj, about three hours later, I needed to clean the wounds and rebandage. I immediately spoke with duty manager to tell him of my injury. He did not apologize or offer any assistance or medical care. He only took photos of the photos I had taken of my bleeding hand and broken lamp. My tour guide spoke with him and obtained bandages and antiseptic. My guide was the only person who assisted with cleaning and dressing wounds. The hotel and management did nothing. When checking out two hours later, I informed the desk agent of my injury and that I was unhappy with my stay and inaction on hotels part. I was given a customer comment card, which I filled out with this information. It was stuffed into the overfilled suggestion box. No apologies or indication of concern from any hotel staff member, ever. I checked out and the shattered glass was still in the room. As a solo female traveler, my needs were marginalized. The hotel took no action to ensure my safety nor addressed my injury. A few hours later I sought medical care in Delhi and later was hospitalized. This hotel did not care for my needs as a guest nir did they take any action to address my situation. This is unacceptable. Photos show how hospital bandaged my hand. After driving to Delhi I could no longer bend my finger and went to ER. I was later hospitalized later that day for allergic reaction related to this accident. Regarding noise, this is a popular venue. On the fourth floor, I heard two hours of drumming and chanting outside the night before and the soundproofing is marginal. Do not stay here if you want service, safety, and quiet. Solo female travelers beware, you are on your own for any issues or concerns.

Our booking company stated this was a 5-star and it is not. It is a decent hotel; however, it definitely needs upgrades. The reception area is quite grand but the rooms and pool are older need repairs. It was conveniently located near the Taj Mahal.

Chaman, Ram, Manoj n Waqeel at Chekkars Restaurant were extremely helpful n courteous… Good n appetising food served.. Great Stay!!

We stayed for 2 days there at the time of Holi. It was wonderful experience. The arrangement for Holi was awesome. Most of the guests were foreigners who enjoyed Holi more than Indians, which was wonderful experience. Rooms are clean and nice. Property overall is very old but still maintained. It had a nice games room, well maintained. Experience at swimming pool was not good because of depth of pool, though it starts at 3.5ft and goes to 8ft. But less than 20 percent space is below 5.5ft, so even if you are 6 ft, you don't have much space to enjoy, unless you are a perfect swimmer. So, disappointing pool. Food was great, they kept offering breakfast, then snacks, then hi tea and then dinner. We enjoyed all means there. Taste was good. Staff and hospitality were good. Prompt service even though it was fully booked. If you can ignore the property view from outside and

all food is delicious. Good service clean. Specially Arbaz khaan Manoj I like puri food and indian drink (masala tea). Breakfast at Hotel Clarks Shiraz Agra India