Hotel Villa Imperina

The breakfast options are diverse and fresh. Convenient location near the city center, ski resorts, and hiking trails. Good value for the price with a quiet area offering scenic views.

Be forewarned that this hotel has an extremely strict cancellation policy. It was my mistake that I did not write down the name of the hotel where I made a reservation. They took my credit card information online but there was no transaction for me to trace back to the reservation. Finally I had to reserve a different place or we wouldn’t have a place to stay. I understand that they needed to charge me for the night I didn’t show. Maybe even a second night would be fair. But four nights?! That’s ridiculously strict.

We (family of 3) stayed in a triple room for one night at this hotel at the cost of €250 including breakfast. This price was reasonable compared to other hotels in the region, yet still utterly disgraceful for the service we received and the state of the hotel in general. Check in was fine, somewhat marred by the smelly brown water in the vase of dead flowers on the counter. Late afternoon we wanted to have a drink on the terrace. We waited half an hour but nobody came. When we went inside to reception to ask if we could have a drink, we were told to order at the pool bar. Nobody was at the pool bar! Finally, someone came outside to take our order. We nursed our drinks for two hours - nobody came to ask if we wanted anything else. After putting our son to bed, we went downstairs to the bar. Despite sitting there for one hour, nobody came to ask if we wanted to order anything. Even despite sitting at the same table as a couple who had to ask (and wait 30 mins!) for a drink. The bedroom was hot, there was no air conditioning. The woollen blanket on our son’s bed was unnecessary. Although the old furniture has a certain charm, the loud rattling of the wardrobe any time anyone moved was irritating. Walls were as thin as cardboard - we could hear the upstairs neighbours enjoying some adult time, conversations in the hallway and people outside on the terrace until late at night. Breakfast was absolutely not worth the money. Scrambled eggs that looked and tasted like they were made three days prior, no gluten free alternatives, juice that was not fresh nor refilled and again nobody who asked if we would like a coffee/tea. Check out was equally as abysmal - we waited for fifteen minutes, and the bell twice and when finally someone came, no questions were asked if we had a good stay, no apology for keeping us waiting etc. The only positive part of our experience was the view which was beautiful. Strongly recommend that you pay a little more to stay in a better place. We will most definitely not be back.