Julia R
September 15, 2024
My husband and I had the privilege of staying in this amazing hotel in Naxos, during our first time visiting Greece. The service from the start of my trip planning to Greece, starting from NYC was perfectly managed by the concierge - Giannis Xenopoulos. He did not just help me with Naxos - but gave me guidance for Mykonos, Paros, Santorini and Athens . He was amazing - very welcoming and always said “ Do not worry, this is my job, it will all be taken care of”, and it always was. Big applause to the food servers - Sofia and Anna, and night bar/restaurant servers Andreas and Anna. Maria, front desk- greeted us with a smile and a true heart felt welcome. The accommodations are amazing , the food was amazing , just a true worry free vacation . The General Manager, Nikos always took his time to make sure that we were happy daily. The owner Maria greeted us with her cute little son who offered us candy. I felt that I was part of the family . If I could give this hotel 10 stars - I would - this all due to the concierge Giannis -He was so knowledgeable and professional. With what’s app- he always was prompt to answer any question or concern that I had from NYC and also during our stay. I have been to many boutique hotels throughout the world , but 18 Grapes - was above and beyond. The personal attention we received was amazing from everyone we met. Thank you Giannis Xenopoulos for making my first trip to Greece - memorable and unforgettable.